Description of Services and Specifications Sample Clauses
The Description of Services and Specifications clause defines the exact nature, scope, and quality standards of the services to be provided under the agreement. It typically outlines what tasks will be performed, the deliverables expected, and any technical or performance requirements that must be met. By clearly detailing these elements, the clause ensures both parties have a mutual understanding of obligations and helps prevent disputes over what is to be delivered or how services should be performed.
Description of Services and Specifications i. INVISIBLE IT shall provide support for computer and network hardware, software, operation and maintenance and related operational services at ALIGN's Costa Rica facility. There will intensive initial effort for three months to bring the Costa Rica IT operation to stability. This effort is documented in Attachment A, "Invisible IT Action Plan to Operate IT for Align Costa Rica." At the conclusion of the first 3 months, INVISIBLE IT will operate the IT department in a "steady state" environment. Support shall be provided as needed during normal business hours with critical component support provided after hours 7 days per week, 24 hours per day basis.
ii. The primary purpose of support consists of the physical care and maintenance of ALIGN's desktops, servers, disk arrays and network equipment located within the Costa Rica facility and data center operations including but not limited to disk data backups, firmware and software upgrades, and other mutually agreed-upon operational support activities. Physical care and maintenance shall include the repair or replacement and scheduled upgrades (e.g. processors, memory, disks, etc.) of hardware and/or other components furnished by ALIGN.
iii. This agreement covers the support and maintenance of the following ALIGN Information Technology (IT) infrastructure components.
Description of Services and Specifications. The Services will include the receipt and handling of Inbound Calls from T-Mobile customers for customer service. Agents shall handle such Inbound Calls according to the Specifications, as provided pursuant to the terms herein, the Standard Terms, and elsewhere in the Agreement, as well as by instructions provided by T-Mobile from time-to-time during the Term. The Services may further include, without limitation, the placement of Outbound Calls to address Customer Care matters relating to the Inbound Calls, email and/or online chat sessions, as well as such other activities (including, by way of example but not limitation, training and managerial activities) as are described in the Specifications and elsewhere in the Agreement. The T-Mobile LOBs supported by the Services under this Statement of Work, as well as the Sites, hours of operation, and other specifics of the Services under this Statement of Work, are as hereinafter provided below.
Description of Services and Specifications i. INVISIBLE IT shall provide support for computer and network hardware, software, operation and maintenance and related operational services at ALIGN's 851 Martin Avenue campus facility. Support shall be pro▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇ ▇uring normal business hours with critical component support via pager on a 7 days per week, 24 hours per day basis.
ii. The primary purpose of support consists of the physical care and maintenance of ALIGN's desktops, servers, disk arrays and network equipment located within the Martin Avenue campus and data center operations includ▇▇▇ ▇▇t not limited to disk data backups, firmware and software upgrades, and other mutually agreed-upon operational support activities. Physical care and maintenance shall include the repair or replacement and scheduled upgrades (e.g. processors, memory, disks, etc.) of hardware and/or other components furnished by ALIGN.
iii. This agreement covers the support and maintenance of the following ALIGN information technology (IT) infrastructure components.
Description of Services and Specifications. 3.1.1 Contractor will provide Services to Patients and Residents at the following locations: SSLC Facility and SASH Facility.
3.1.2 Contractor will provide Services to Patients and Residents that comply with all applicable federal and state laws, rules, regulations, standards, guidelines, and HHSC, SSLC and SASH policies including, but not limited to, policies and procedures in effect on the beginning date of this Contract, and any modifications thereto during the term of this Contract. Additionally, the Contractor must adhere to the Facility regulations, policies, and procedures, as well as to any requests from the Facility's Medical Director, or his or her designee, regarding personal and professional conduct.