Common use of Description of the Work Package Clause in Contracts

Description of the Work Package. an knowledge acquisition process for the participating comp ieAsss.ociated with document Ref. Ares(2018)5781751 - 12/11/2018 The methodology will be as follows: • We shall carry out dissemination about the regional events through our website, CRM and electronic newsletters. At the same time, we shall bring the information to the notice of our collaborating partners, the CIDE Network2, the business clusters and other regional actors. • For every event, we shall carry out a registration and pre-registration of the persons attending and work out a programme and the promotional material necessary. Those attending jointly with the informative and/or training material will have a quality questionnaire to evaluate the organisation of the event, facilities, teaching staff, speakers and whether the event has fulfilled their expectations. Once the information from the questionnaires has been compiled, a report will be written with the global results for each local event organised, with the aim of establishing the improvements that are necessary. • In order to detect the training content that is most appreciated by SMEs, they will be given a leading role so that they can inform in advance about those subjects being most interesting and compatible with the nature and spirit of the Network. In many cases, events will be organised aiming at those specific sectors capable of benefiting groups independently of greater or lesser numbers. We shall not ignore the dissemination of items arising from the Programme for the Competitiveness of Enterprises and SMEs (▇▇▇▇▇) and the Programme for Research and Innovation (Horizon 2020). The consortium will keep contact with the Network members, especially with other European outermost regions, with the purpose of fostering the search for synergies and promotion of joint activities. From another perspective, this activity or work package is defined as a question and answer service advice on EU-relevant topics carried out orally during company meetings, local or regional events, or electronically via mails received/sent from other Network partners, local communications tools or via our website, from our collaborating partners, business clusters, regional agents, etc. The consultations may address a wide range of subjects related with the application of EU regulations, the advantages that may be obtained from the European Single Market, the presentation of projects to European competitions, sources of funding, European policies, institutional aspects, technology transfer, Horizon 2020, ▇▇▇▇▇, etc. Generally, the replies are sent to our clients in writing so that there is a record of them being drawn up and sent, which is normally done by e-mail. The questions from our clients will always have a response as soon as possible, following the code of conduct. It is a matter of offering a dynamic service, which is complete and professional, close to the companies and which saves them time and money. The first thing to do when receiving a question from a client is to correctly identify its needs and objectives. On the basis of this analysis, it will be necessary to recognise whether we can provide a complete and sufficiently-specialised response or whether the client requires complementary advice supplied by another organisation. If the answer is made exclusively by the staff of the consortium, all the resources at our disposal will be used: European databases, other Internet resources, printed documentation, etc. The answers may be either in the form of developing documentary files or a report of advice. For this purpose, we apply the concept of “no wrong door” in such a manner that the companies obtain all the information and advice possible, that whenever necessary will be completed by professionals from other organisations therefore orienting and advising the company correctly 2 ▇▇▇.▇▇▇▇▇▇▇.▇▇ (signposting mechanism). Associated with document Ref. Ares(2018)5781751 - 12/11/2018 In this sense, our coordination with other public and private organisations is also fundamental at the regional, national and European level. Cooperation with the rest of the Network is indispensable. At the same time, our network of collaborating members with whom we have a formal cooperation agreement, can be extremely useful for the solutions to consultations. The consortium is also constantly designing and planning a working methodology for capturing new clients. In the preparation of joint activities, we will follow a methodology where we will carry out presentations which have been previously agreed by the consortium in order to explain to potential clients the structure, themes and functioning of our services, as well as descriptive and specific leaflets on our services. Likewise, in the company visit actions we shall share our methodology and resources so as to deal with a larger number of companies. In these last years it has been our intention to make an effort on this activity for the consortium to show an image of single network. The new clients captured from these actions will be shared by all the partners within the CRM system of the consortium. For the recruitment of new clients and for making first visits we enjoy the collaboration of other local networks such as the CIDE Network, which is coordinated by the ITC and whose staff is shared with the EEN Canary Node. The services of internationalisation and the search for European funding are included in the service charter of the above regional network, which makes possible to have a very important capillarity all over the Canary territory and locate the most specific target clients. An effort will also be made to maintain collaboration agreements with other networks of a stable nature which are established in the Canary Islands. The DGPE, ITC and both ▇▇▇▇▇▇▇▇ of Commerce will take more intensive advantage of the contacts with companies approaching them in order to carry out steps of diverse nature with the aim of advising on matters proper to the activity of the Network. Finally, it is worth mentioning that the methodological criteria to take into account when considering a company as a client of the Network is set by the moment of any application for information, advice or consultation, in the same way that those clients registered through our data base by means of filling in the registration form. Through this work package the consortium shall also devote special attention to the management of innovation with the intention of strengthening the Canary business sector, to enhance the innovative capacity of companies as a means to increasing their competitiveness, to contribute to sustainable growth and, as a consequence, to encourage employment and the creation of wealth in the region. The methodology for these actions will consist in locating and identifying companies potentially eligible to initiate a process of internationalization and innovation. We believe this phase is crucial because it would facilitate the achievement of some of the main objectives proposed for this activity. However, we do not rule out promoting Canary companies and encouraging them to initiate any new activity to access new markets and innovation as a form of development. Once the companies have been identified, we receive the applications for information through our website, our collaborating partners, clusters, regional events, etc. Once the application is analysed we proceed to search the proper information, which might raise a direct response, and then we bring it to the attention of the client (signposting among the consortium, locating contact details, information on funding, etc.). Generally, the application for advice will require a personal interview with the company, thus many B to B meetings will be held where the services of the Network will be used. Thus we will provide specialised services to our clients (SMEs, entrepreneurs, clusters, private consultancies, incubators, public enterprises, etc.), with a special focus on SMEs when it refers to advisory services, that can range from, among others: 1. Technology, business and innovation reviews, i.e. reviewing a technology or a process, assessing the business or the technical potential of a new product or an innovative idea or a business idea with a view to proposing brokerage services, etc. 2. Support to finance EU projects, assisting in access to EU programmes, particularly ▇▇▇▇▇ ▇▇ and Horizon 2020, and other European prog mmAsessoci(aftoedstweirthindgocSumMeEnt Rinetfe. Arnreast(i2o0n1a8l)i5z7a8t1io7n51),- 12/11/2018 assisting in how to apply for a call, to complete project proposals, etc. 3. Other types of intensive support related to internationalisation and innovation on issues such as standardisation, legislation, taxes, foreign investments, innovation management, globalisation of regional clusters, producing market and country reports. 4. Support on introduction to Intellectual Property Rights issues. 5. Services to other regional providers of SME services and activities contributing to the Canary support system, encouraging them to take up good practices. 6. Innovation and technology transfer specially addressing SMEs with a high potential for innovation and technology adoption. 7. Advice on energy and resource efficiency with a focus on access to finance for areas such as eco-innovation and green entrepreneurship. When offering this package of advisory services and in an added-value manner, in the period 2019 the EEN Canary Node will incorporate and pay special attention to tailor-made services focused on both start-ups and SMEs with high-growth potential in order to help them get to a next level and scale up their activities in the Single Market and/or ▇▇▇▇▇ participating countries. For that purpose, cross- sector experienced Scale-up Advisors have been appointed within the Node in order to provide impact-generating services to scale-ups and to continue developing their capacities and local cooperation arrangements. In principle two persons will be in charge of such tailored advice, ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ from DGPE and ▇▇▇▇ ▇▇▇▇ from ITC, to whom will be derived clients being potential beneficiaries of this type of advisory services. Among the wide range of services addressing entrepreneurs and companies, the EEN Canary Node will use a “Tender Alert System” oriented to inform companies in an occasional - twice a month - and personalized way about events, calls, consultations, managerial initiatives proposed by the European Commission or by the Canary Node, as well as European news of special interest for the regional business sector. This "Tender Alert System" will work via the e-mail. Besides, the contents will be reflected also on our website. Starting from this e-mail and if necessary, we will offer to the clients demanding an extension of the news more information and a proper advice. This service is especially useful for disseminating tender calls, awards, etc., subject to strict deadlines for submission, as it allows a fast reaction from possible beneficiaries concerned. Finally, the data required to ascertain the Network's impact of this WP’s activities shall be gathered in qualitative questionnaires submitted by the Network partner to each client receiving an in-depth Network service, that in some cases could lead to the register of Achievements in the Network's Achievements Database.

Description of the Work Package. an to peer learning tools and methods that facilitate the exchange of best practices and enhance the knowledge acquisition process for the participating comp ieAsss.ociated with document Refcompanies. Ares(2018)5781751 - 12/11/2018 The methodology will be as follows: • We shall carry out dissemination about the regional events through our website, CRM and electronic newsletters. At the same time, we shall bring the information to the notice of our collaborating partners, the CIDE Network2, the business clusters and other regional actors. • For every event, we shall carry out a registration and pre-registration of the persons attending and work out a programme and the promotional material necessary. Those attending jointly with the informative and/or training material will have a quality questionnaire to evaluate the organisation of the event, facilities, teaching staff, speakers and whether the event has fulfilled their expectations. Once the information from the questionnaires has been compiled, a report will be written with the global results for each local event organised, with the aim of establishing the improvements that are necessary. • In order to detect the training content that is most appreciated by SMEs, they will be given a leading role so that they can inform in advance about those subjects being most interesting and compatible with the nature and spirit of the Network. In many cases, events will be organised aiming at those specific sectors capable of benefiting groups independently of greater or lesser numbers. We shall not ignore the dissemination of items arising from the Programme for the Competitiveness of Enterprises and SMEs (▇▇▇▇▇) and the Programme for Research and Innovation (Horizon 2020). The consortium will keep contact with the Network members, especially with other European outermost regions, with the purpose of fostering the search for synergies and promotion of joint activities. From another perspective, this activity or work package is defined as a question and answer service advice on EU-relevant topics carried out orally during company meetings, local or regional events, or electronically via mails received/sent from other Network partners, local communications tools or via our website, from our collaborating partners, business clusters, regional agents, etc. The consultations may address a wide range of subjects related with the application of EU regulations, the advantages that may be obtained from the European Single Market, the presentation of projects to European competitions, sources of funding, European policies, institutional aspects, technology transfer, Horizon 2020, ▇▇▇▇▇, etc. Generally, the replies are sent to our clients in writing so that there is a record of them being drawn up and sent, which is normally done by e-mail. The questions from our clients will always have a response as soon as possible, following the code of conduct. It is a matter of offering a dynamic service, which is complete and professional, close to the companies and which saves them time and money. The first thing to do when receiving a question from a client is to correctly identify its needs and objectives. On the basis of this analysis, it will be necessary to recognise whether we can provide a complete and sufficiently-specialised response or whether the client requires complementary advice supplied by another organisation. If the answer is made exclusively by the staff of the consortium, all the resources at our disposal will be used: European databases, other Internet resources, printed documentation, etc. The answers may be either in the form of developing documentary files or a report of advice. For this purpose, we apply the concept of “no wrong door” in such a manner that the companies obtain all the information and advice possible, that whenever necessary will be completed by professionals from other organisations therefore orienting and advising the company correctly 2 ▇▇▇.▇▇▇▇▇▇▇.▇▇ (signposting mechanism). Associated with document Ref. Ares(2018)5781751 - 12/11/2018 In this sense, our coordination with other public and private organisations is also fundamental at the regional, national and European level. Cooperation with the rest of the Network is indispensable. At the same time, our network of collaborating members with whom we have a formal cooperation agreement, can be extremely useful for the solutions to consultations. The consortium is also constantly designing and planning a working methodology for capturing new clients. In the preparation of joint activities, we will follow a methodology where we will carry out presentations which have been previously agreed by the consortium in order to explain to potential clients the structure, themes and functioning of our services, as well as descriptive and specific leaflets on our services. Likewise, in the company visit actions we shall share our methodology and resources so as to deal with a larger number of companies. In these last years it has been our intention to make an effort on this activity for the consortium to show an image of single network. The new clients captured from these actions will be shared by all the partners within the CRM system of the consortium. For the recruitment of new clients and for making first visits we enjoy the collaboration of other local networks such as the CIDE Network, which is coordinated by the ITC and whose staff is shared with the EEN Canary Node. The services of internationalisation and the search for European funding are included in the service charter of the above regional network, which makes possible to have a very important capillarity all over the Canary territory and locate the most specific target clients. An effort will also be made to maintain collaboration agreements with other networks of a stable nature which are established in the Canary Islands. The DGPE, ITC and both ▇▇▇▇▇▇▇▇ of Commerce will take more intensive advantage of the contacts with companies approaching them in order to carry out steps of diverse nature with the aim of advising on matters proper to the activity of the Network. Finally, it is worth mentioning that the methodological criteria to take into account when considering a company as a client of the Network is set by the moment of any application for information, advice or consultation, in the same way that those clients registered through our data base by means of filling in the registration form. Through this work package the consortium shall also devote special attention to the management of innovation with the intention of strengthening the Canary business sector, to enhance the innovative capacity of companies as a means to increasing their competitiveness, to contribute to sustainable growth and, as a consequence, to encourage employment and the creation of wealth in the region. The methodology for these actions will consist in locating and identifying companies potentially eligible to initiate a process of internationalization and innovation. We believe this phase is crucial because it would facilitate the achievement of some of the main objectives proposed for this activity. However, we do not rule out promoting Canary companies and encouraging them to initiate any new activity to access new markets and innovation as a form of development. Once the companies have been identified, we receive the applications for information through our website, our collaborating partners, clusters, regional events, etc. Once the application is analysed we proceed to search the proper information, which might raise a direct response, and then we bring it to the attention of the client (signposting among the consortium, locating contact details, information on funding, etc.). Generally, the application for advice will require a personal interview with the company, thus many B to B meetings will be held where the services of the Network will be used. Thus we will provide specialised services to our clients (SMEs, entrepreneurs, clusters, private consultancies, incubators, public enterprises, etc.), with a special focus on SMEs when it refers to advisory services, that can range from, among others: 1. Technology, business and innovation reviews, i.e. reviewing a technology or a process, assessing the business or the technical potential of a new product or an innovative idea or a business idea with a view to proposing brokerage services, etc. 2. Support to finance EU projects, assisting in access to EU programmes, particularly ▇▇▇▇▇ ▇▇ and Horizon 2020, and other European prog mmAsessoci(aftoedstweirthindgocSumMeEnt Rinetfe. Arnreast(i2o0n1a8l)i5z7a8t1io7n51),- 12/11/2018 assisting in how to apply for a call, to complete project proposals, etc. 3. Other types of intensive support related to internationalisation and innovation on issues such as standardisation, legislation, taxes, foreign investments, innovation management, globalisation of regional clusters, producing market and country reports. 4. Support on introduction to Intellectual Property Rights issues. 5. Services to other regional providers of SME services and activities contributing to the Canary support system, encouraging them to take up good practices. 6. Innovation and technology transfer specially addressing SMEs with a high potential for innovation and technology adoption. 7. Advice on energy and resource efficiency with a focus on access to finance for areas such as eco-innovation and green entrepreneurship. When offering this package of advisory services and in an added-value manner, in the period 2019 the EEN Canary Node will incorporate and pay special attention to tailor-made services focused on both start-ups and SMEs with high-growth potential in order to help them get to a next level and scale up their activities in the Single Market and/or ▇▇▇▇▇ participating countries. For that purpose, cross- sector experienced Scale-up Advisors have been appointed within the Node in order to provide impact-generating services to scale-ups and to continue developing their capacities and local cooperation arrangements. In principle two persons will be in charge of such tailored advice, ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ from DGPE and ▇▇▇▇ ▇▇▇▇ from ITC, to whom will be derived clients being potential beneficiaries of this type of advisory services. Among the wide range of services addressing entrepreneurs and companies, the EEN Canary Node will use a “Tender Alert System” oriented to inform companies in an occasional - twice a month - and personalized way about events, calls, consultations, managerial initiatives proposed by the European Commission or by the Canary Node, as well as European news of special interest for the regional business sector. This "Tender Alert System" will work via the e-mail. Besides, the contents will be reflected also on our website. Starting from this e-mail and if necessary, we will offer to the clients demanding an extension of the news more information and a proper advice. This service is especially useful for disseminating tender calls, awards, etc., subject to strict deadlines for submission, as it allows a fast reaction from possible beneficiaries concerned. Finally, the data required to ascertain the Network's impact of this WP’s activities shall be gathered in qualitative questionnaires submitted by the Network partner to each client receiving an in-depth Network service, that in some cases could lead to the register of Achievements in the Network's Achievements Database.by