Common use of Description Response Time Resolution Clause in Contracts

Description Response Time Resolution. P1 An incident that results in a total cessation of service across the platform 2 Hours N/A P2 An incident that results in a partial cessation or disruption of service, administrative access issues, or loss of other essential business functions. 4 Hours N/A P3 Disruption of service for non-essential functionality 2 Business Days N/A

Description Response Time Resolution. P1 An incident that results in a total cessation of service across the platform 2 Hours N/A Customer [2] hours [24] hours P2 An incident that results in a partial cessation or disruption of service, administrative access issues, or loss of other essential business functions. 4 Hours N/A [4] hours [2] business days P3 Disruption of service for of non-essential functionality 2 Business Days N/Afunctionality, service questions, and administrative requests such as account creation, deletion, and changes [2] business days [5] business days *Note: At times, it may be necessary to contact a vendor for assistance, thereby lengthening response times.

Description Response Time Resolution. P1 An incident that results in a total cessation of service across the platform 2 Hours N/A Customer [2] hours [24] hours P2 An incident that results in a partial cessation or [4] hours [2] business disruption of service, administrative access issues, or loss of other essential business functions. 4 Hours N/A days P3 Disruption of service for of non-essential functionality 2 Business Days N/Afunctionality, service questions, and administrative requests such as account creation, deletion, and changes [2] business days [5] business days *Note: At times, it may be necessary to contact a vendor for assistance, thereby lengthening response times.

Description Response Time Resolution. P1 An incident that results in a total cessation of service across the platform 2 Hours N/A P2 An incident that results in a partial cessation or disruption of service, administrative access issues, or loss of 4 Hours N/A other essential business functions. 4 Hours N/A P3 Disruption of service for non-essential functionality 2 Business Days N/A

Description Response Time Resolution. P1 An incident that results in a total cessation of service across the platform Customer 2 Hours N/A P2 An incident that results in a partial cessation or disruption of service, administrative access issues, or loss of other essential business functions. 4 Hours N/A P3 Disruption of service for non-essential functionality 2 Business Days N/A