Common use of Design Criteria and Standards Clause in Contracts

Design Criteria and Standards. (a) On an ongoing and * basis unless otherwise agreed, Supplier will propose for Gap’s Approval, new Network design criteria and standards consistent with changes in technology, Gap’s business requirements, accepted industry practices, and updates to Gap’s technical architecture and product standards. (b) Upon Gap Approval and in accordance with the Change Management procedures described in Section 5 (Change Management) of Exhibit A.2 (Cross Functional Services), Supplier will implement such proposals. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (c) Supplier will provide planning, design, implementation, operation and administration on the following: (1) Routers and Wide Area Network Services. (2) Standard voice network premises Equipment – including *, agent evaluation systems, skills based routing systems, voice mail systems, lightning protection Equipment, * and backup battery systems. (3) All LAN premises Equipment – including LAN switches, hubs, load balancing, firewalls, proxy servers, mail gateways, wireless access points and their controlling hardware and software, and terminal servers. (4) Network Security devices such as *. (5) Physical environmental requirements for Equipment – including *. (6) Performing the design, management of the installation, management, and Documentation of cabling environments including: (A) Data Center; (B) Server rooms in distribution centers and campuses; and (C) WAN and LAN in the wiring closets at Stores. (d) Supplier will provide general design and configuration standards for all network installations covering: (1) Cabling standards in accordance with generally accepted industry standards or as defined in the Gap standards, including all work required to manage the implementation of cabling including the *. (2) Transport service capacity specifications for *. (3) Use and configuration of Network protocols – including, *. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (4) Network management systems with * for Gap Authorized Users for the purpose of viewing complete configuration information and agreed-upon reporting. (5) Network policy and quality of service management systems to enable the specification, configuration, enforcement, lifecycle management and process automation related to applying and managing quality of service controls in all Network devices. (6) Such other components of the services as may be agreed by the parties and are necessary to comply with the Service Levels and to meet Gap’s business and operational requirements as they may evolve.

Design Criteria and Standards. (a) On an ongoing and * basis unless otherwise agreed, Supplier will propose for Gap’s Approval, new Network design criteria and standards consistent with changes in technology, Gap’s business requirements, accepted industry practices, and updates to Gap’s technical architecture and product standards. (b) Upon Gap Approval and in accordance with the Change Management procedures described in Section 5 (Change Management) of Exhibit A.2 (Cross Functional ServicesServices Statement of Work), Supplier will implement such proposals. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (c) Supplier will provide planning, design, implementation, operation and administration on the following: (1) Routers and Wide Area Network Services. (2) Standard voice network premises Equipment – including *, agent evaluation systems, skills based routing systems, voice mail systems, lightning protection Equipment, * and backup battery systems. (3) All LAN premises Equipment – including LAN switches, hubs, load balancing, firewalls, proxy servers, mail gateways, wireless access points and their controlling hardware and software, and terminal servers. (4) Network Security devices such as *. (5) Physical environmental requirements for Equipment – including *. (6) Performing the design, management of the installation, management, and Documentation of cabling environments including: (A) Data Center; (B) Server rooms in distribution centers and campuses; and (C) WAN and LAN in the wiring closets at Stores. (d) Supplier will provide general design and configuration standards for all network installations covering: (1) Cabling standards in accordance with generally accepted industry standards or as defined in the Gap standards, including all work required to manage the implementation of cabling including the *. (2) Transport service capacity specifications for *. (3) Use and configuration of Network protocols – including, *. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.5 Gap/IBM Confidential and Proprietary Information Page 4 of 45 (2) Transport service capacity specifications for *. (3) Use and configuration of Network protocols – including, *. (4) Network management systems with * for Gap Authorized Users for the purpose of viewing complete configuration information and agreed-upon reporting. (5) Network policy and quality of service management systems to enable the specification, configuration, enforcement, lifecycle management and process automation related to applying and managing quality of service controls in all Network devices. (6) Such other components of the services as may be agreed by the parties and are necessary to comply with the Service Levels and to meet Gap’s business and operational requirements as they may evolve.