Common use of Designated Support Contacts Clause in Contracts

Designated Support Contacts. To provide Support to Customer, Glean requires a level of support from Customer’s personnel. Incidents may only be submitted by Customer’s support contacts designated by Customer and provisioned as Users in the Glean support portal (“Designated Support Contacts”). Customer will use commercially reasonable efforts to ensure Customer’s Designated Support Contacts: • Are knowledgeable about Service deployment and configuration data (including for deployments in Customer’s Cloud Service Provider Account); • Have administrator access to Connected Applications (or have access to Customer personnel with such access); • Provide timely and accurate information to Glean, accurately prioritize Incidents, and take prompt action as directed by Glean, to facilitate Glean’s provision of Support; and • Leverage Glean-provided resources and Documentation for self-service resolution of Incidents .