Diagnostics Data. In the event DI requests any data dumps, logs, or any other documentation from Customer to resolve a reported Software Error, such information shall be forwarded by overnight courier at Customer’s expense or through electronic means such as e-mail, remote access, or FTP.
Appears in 9 contracts
Sources: Maintenance and Support Services Agreement, Subscription Agreement, Maintenance and Support Services Agreement
Diagnostics Data. In the event DI requests any data dumps, logs, logs or any other documentation from Customer to resolve a reported Software ErrorM&S issue, such information shall be forwarded by overnight courier at Customer’s expense or through electronic means such as e-mail, remote access, or FTP.
Appears in 2 contracts
Sources: General Terms and Conditions, General Terms and Conditions
Diagnostics Data. In the event DI requests any data dumps, logs, logs or any other documentation from Customer to resolve a reported Software Error, such information shall be forwarded by overnight courier at Customer’s expense or through electronic means such as e-mail, remote access, or FTP.
Appears in 1 contract
Sources: Master Agreement