Direct Responsibilities. The SM has direct responsibility for: 4.1.1 Interfacing with the user-designated representative(s) on System management issues. 4.1.2 Directing daily and emergency System technology management, and administration functions to meet the operational needs of the User Council as stated in this SLA and any other applicable contract statements of work and memoranda of agreement and understanding. 4.1.3 Technical management, operation and oversight of the shared System infrastructure hardware and software. 4.1.4 Ensuring that the System technology performance meets the user’s operational needs day to day, and during emergencies.
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