Common use of Direct Service Clause in Contracts

Direct Service.  Provide a comprehensive service to people experiencing homelessness working within the Opening Doors Framework. Undertaking an assessment of their housing and housing related needs, support needs and vulnerability, including risk assessments where appropriate. Together with the client plan their long term housing options using a strengths base approach.  Access immediate crisis accommodation for homeless clients via vacancies listed on the Resource Register i.e. Youth refuges, family violence refuge. Access alternative private and Community accommodation providers in the region as required.  Make formal referrals to support agencies when vacancies are advertised on the resource register. Best match client to the resource vacancy and prioritise those most in need via principles of Opening Doors Framework as required.  Make referrals to services outside the homelessness system as required i.e. Emergency relief, financial counseling, family services, drug & alcohol counseling.  Provide an interim response to clients in the form of short term case management for clients who are in crisis and cannot be linked into a support service in the short term.  Assess requests for financial assistance and provide financial assistance via Housing Establishment Funds (HEF), or other available resources where the client meets the eligibility criteria and funds are available.  Assist clients where appropriate to access Public Housing via the segmented waiting list, or Community Housing applications.  Implementing and adhering to HHS operating policies and procedures and other legislative requirements e.g. Privacy / Confidentiality etc.