Common use of Dispatch Center Clause in Contracts

Dispatch Center. Metro West Ambulance shall maintain and operate a dispatch center which is staffed and equipped to effectively implement, monitor and manage Metro West Ambulance’s SSM plan. All dispatching of emergency ambulances shall be processed and managed utilizing an EMD card system adopted in Administrative Rule. All calls received directly by Metro West Ambulance requesting medical assistance or transport shall be triaged using the EMD cards. The dispatch center shall dispatch an ambulance and immediately relay the dispatch information to the Washington County Consolidated Communications Agency (WCCCA) if so directed by the EMD cards. Non-emergency and Inter-Facility calls as defined by Washington County Code 8.32.030 (W) and (CC) are not included in this agreement and are subject to free market competition. A call received directly by Metro West Ambulance’s Dispatch Center may not be serviced as a non-emergency call unless so triaged using Washington County’s EMD cards. Dispatch center personnel shall be EMD trained and perform call review and other functions required by administrative Rule. EMD training shall consist of meeting the standards and requirements of Oregon Department of Public Safety Standards and Training (DPSST) for EMD certification and as established by Administrative Rule. Metro West Ambulance shall record all telephone lines into their dispatch center, which could receive a request for service or transfer a request for service to another ambulance provider or 9-1-1 center. Metro West Ambulance shall record all company radio frequencies used to dispatch and coordinate ambulance service. All recordings shall be made available to the County upon request. All recordings shall be retained for a minimum of one year. Metro West Ambulance shall cooperate and communicate with 9-1-1 centers to assure a smooth delivery of dispatch services. Metro West Ambulance shall pay for, implement and maintain an interface between its dispatch center and WCCCA for the transfer of data points in a form recognizable to WCCCA’s computer system. Metro West Ambulance agrees to work with the County in the identification of additional dispatch information that would be of use to WCCCA to improve the emergency medical system. Metro West Ambulance will maintain an automatic vehicle locator in all ambulances used in the performance of this agreement.