Dispatch Procedure. Upon notification of a network anomaly, Bridge will attempt to isolate the problem. If the problem appears to be with either the client site hardware or WAN transport, Bridge will open a ticket with Sprint's Service Management Center (SMC) using either the network or private line address. The SMC will forward the ticket to the appropriate transport fix agency (Private Line Service Center or Frame Relay Network Control Center). If the WAN tests clean, and the anomaly appears to be associated with client site hardware, either the Network Services Manager (NSM) or Systems Engineer (SE) will submit script to the Dallas warehouse for overnight shipment of the failed hardware to the client site. Bridge and/or the NSM will coordinate CPE dispatch with the SMC on the open ticket. After replacement, Sprint will ship the failed router to Bay Networks for repair. After repair, Bay Networks will ship the router back to the Dallas depot for placement in the Bridge spares inventory.
Appears in 2 contracts
Sources: Managed Network Agreement (Savvis Communications Corp), Managed Network Agreement (Savvis Communications Corp)