Common use of Dispatch Requirements Clause in Contracts

Dispatch Requirements. A. Contractor shall provide dispatch for services necessary to receive and respond to requests for emergency and advanced life support ambulance services, as described in its proposal. The Contractor’s dispatch center (“LIFECOM”) shall: 1. Be approved by the State of California as a public safety answering point; 2. Receive and process calls for emergency medical assistance from primary and/or secondary public safety answering points and from seven-digit telephone lines; 3. Determine the nature and severity of medical incidents consistent with the Contractor’s protocols approved by the County; 4. Prioritize the urgency of the response; 5. Dispatch appropriate EMS resources; 6. Give post-dispatch and pre-arrival instructions to callers; 7. Relay pertinent information to responding personnel; 8. Monitor and track responding resources; 9. Coordinate with public safety, first response, and EMS providers as needed; and 10. Provide required data to the County. The dispatch center shall be designated as a center of excellence by the National Academy of Emergency Dispatch by May 1, 2006 and shall maintain this accreditation during the entire term of this agreement. Contractor shall ensure that all dispatching and communications with its ambulance units is conducted in a manner consistent with EMS Agency, Associated Public Safety Communication Officials, and National Association of Emergency Dispatch policies, procedures, protocols, and standards. B. Contractor shall establish a LIFECOM Performance Standards Committee which includes representatives of user groups and the EMS Agency. C. A time-stamp/date-stamp machine or a computer-aided dispatch (CAD) system shall be utilized to record dispatch information for all ambulance requests. The time-stamp or CAD system shall include the date, hours, minutes and seconds. D. Contractor shall have capabilities for 24-hour, “real time” recordings of all incoming emergency telephone lines and radio frequencies. All radio and telephone communications shall be recorded on tape or other digital recording medium and kept for a minimum of 90 days. E. Computer aided dispatch records shall be kept and maintained in accordance with Section 7.3(A) of this Agreement.