Common use of Dispatch Requirements Clause in Contracts

Dispatch Requirements. 25 A. The CONTRACTOR shall maintain a contract with any of the following dispatch 26 centers which meets the requirements of AGENCY Policy “Non-Emergency 27 Medical Service Dispatch Center Standards”: 29 1. An Existing Authorized EMS Dispatch Center 30 2. An Existing Authorized Non-Emergency EMS Dispatch Center 31 3. CONTRACTOR’S Non-Emergency EMS Dispatch Center 2 B. The CONTRACTOR shall ensure that all requests for ambulance services received 3 by the CONTRACTOR’S dispatch center are handled by Emergency Medical 4 Dispatchers using Emergency Medical Dispatch Protocols and follow criteria in 5 Exhibit-B. 7 C. Upon determining that a patient may not be transported by CONTRACTOR based 8 upon the criteria in Exhibit-B, CONTRACTOR’s dispatch personnel shall: 10 1. Record the patients name, address, and call-back number; 11 2. Tell the requesting party to hang up and dial 911; 12 3. Call the Authorized EMS Dispatch Center at (▇▇▇) ▇▇▇-▇▇▇▇, and provide 13 the patient’s name, address, and callback number. 15 D. CONTRACTOR shall obtain, install, and maintain in CONTRACTOR’S ambulances 16 all such communications equipment as is determined through AGENCY policy to be 17 necessary for the effective and efficient dispatch of ambulances. CONTRACTOR 18 shall be financially responsible for installation; purchase/rental and maintenance of 19 communication equipment provided in Section 3.2 (C) of this agreement. 21 E. CONTRACTOR shall establish policies that ensure that upon receipt of a private 22 request for ambulance services, that pertinent information including callback 23 number, location, and nature of the incident is ascertained and immediately 24 transferred to the Authorized EMS Dispatch Center. 26 F. CONTRACTOR shall ensure that a Record of Calls, as defined in 13 C.C.R, 27 Division 2, Chapter 5, Article 1, Section 1100.7 is maintained. In addition, 28 CONTRACTOR shall ensure a record of all requests for ambulance service is 29 maintained by the Authorized EMS Dispatch Center. 3

Dispatch Requirements. 25 24 A. The CONTRACTOR shall maintain a contract with any of the following dispatch 26 25 centers which meets the requirements of AGENCY MVEMSA Policy “Non-314.00 – Non- 26 Emergency 27 Medical Service Dispatch Center Standards”: 29 27 1. An Existing Authorized EMS Dispatch Center 30 28 2. An Existing Authorized Non-Emergency EMS Dispatch Center 31 29 3. CONTRACTOR’S Non-Emergency EMS Dispatch Center 2 1 B. The CONTRACTOR shall ensure that all requests for ambulance services received 3 2 by the CONTRACTOR’S dispatch center are handled by Emergency Medical 4 3 Dispatchers using Emergency Medical Dispatch Protocols and follow criteria in 5 Exhibit-B.in 7 6 C. Upon determining that a patient may not be transported by CONTRACTOR based 8 7 upon the criteria in Exhibit-B, CONTRACTOR’s dispatch personnel shall: 10 9 1. Record the patients name, address, and call-back number; 11 10 2. Tell the requesting party to hang up and dial 911; 12 11 3. Call the Authorized EMS Dispatch Center at (▇▇▇) ▇▇▇-▇▇▇▇, and provide 13 12 the patient’s name, address, and callback number. 15 14 D. CONTRACTOR shall obtain, install, and maintain in CONTRACTOR’S ambulances 16 15 all such communications equipment as is determined through AGENCY policy to be 17 16 necessary for the effective and efficient dispatch of ambulances. CONTRACTOR 18 17 shall be financially responsible for installation; purchase/rental and maintenance of 19 18 communication equipment provided in Section 3.2 (C) of this agreement. 21 20 E. CONTRACTOR shall establish policies that ensure that upon receipt of a private 22 21 request for ambulance services, that pertinent information including callback 23 22 number, location, and nature of the incident is ascertained and immediately 24 23 transferred to the Authorized EMS Dispatch Center. 26 25 F. CONTRACTOR shall ensure that a Record of Calls, as defined in 13 C.C.R, 27 26 Division 2, Chapter 5, Article 1, Section 1100.7 is maintained. In addition, 28 27 CONTRACTOR shall ensure a record of all requests for ambulance service is 29 28 maintained by the Authorized EMS Dispatch Center. 330