Common use of Dispute of Charges Clause in Contracts

Dispute of Charges. If the Customer disputes the validity of any Charges in an Invoice: (a) The Customer must notify ▇▇▇▇▇ ▇▇▇▇▇ in writing of the reasons for the dispute within 40 days of the date of that Invoice; (b) The Customer must pay the full amount of the Charges in the disputed Invoice unless the Customer has notified Chase Telco in writing of the reasons for the dispute by the Due Date of that ▇▇▇▇▇▇▇ and will pay the undisputed portion of the Charges in the Invoice by the Due Date of that Invoice; (c) Chase Telco will endeavour to give the Customer a determination on the dispute within a reasonable time of receiving the Customer’s notice of dispute and Chase Telco shall keep the Customer informed as to the expected timeframe for finalisation; (d) Where the determination is that a disputed amount is payable to Chase Telco, the Customer shall pay such amounts within 5 Business Days of receiving notice of the determination; (e) If the Customer disagrees with the determination, the Customer will be entitled to engage the dispute resolution mechanisms set out in clause 16 below.