Dispute Resolution Clause. The educational institution and the student shall attempt to resolve any dispute by following this procedure: i. The student requests a meeting in writing within two weeks of the occurrence of the grievance. The Director of the Institute and the student will meet within two weeks of receiving the written complaint to discuss the issue at hand and attempt direct resolution of the dispute. ii. If a resolution is not reached, the student may present his/her case in writing to the Board of Governors of the Institute for a resolution to be found. A reply with the decision taken shall be sent within 30 days of receipt of the written grievance. iii. If the party with a concern is not satisfied with the decision taken by the Board of Governors, he/she may request a meeting with the Board of Governors to discuss the matter and bring a support person to the meeting. iv. If these attempts are not successful, the parties may request a facilitated meeting conducted by a facilitator agreed upon by both parties. This agreement is governed by Maltese Law and does not preclude the parties from seeking other legal remedies provided under the Laws of Malta.
Appears in 4 contracts
Sources: Student Agreement, Student Agreement, Student Agreement