DISPUTED TRANSACTION Sample Clauses

DISPUTED TRANSACTION. Real Mortgage Associates will provide prompt notice in writing to Agent of any claims, demands, disputes or potential legal actions for which Agent may be, or become, liable under the terms of this Agreement. In this regard, Real Mortgage Associates will provide reasonable particulars of such claims, demands, disputes or potential legal actions, and Agent will have the right to participate in any negotiations with respect to them and to dispute and contest any such claim, demand, dispute or potential legal action. Real Mortgage Associates’ failure to provide such notice does not relieve Agent of his or her obligations under this Agreement, except to the extent that the delay in the provision of such notice materially prejudices Agent. Agent will provide prompt notice in writing to Real Mortgage Associates of any claims, demands, disputes or potential legal actions received by Agent for which Real Mortgage Associates may be, or become, liable under the terms of this Agreement. In this regard, Agent shall provide Real Mortgage Associates with full particulars of such claims, demands, disputes or potential legal actions, and Real Mortgage Associates will have the right to participate in any negotiations with respect to them and to dispute and contest any such claim, demand, dispute or potential legal action. In the event that a mortgage brokerage transaction should involve Real Mortgage Associates in a possible claim, demand, dispute or legal action, or if Real Mortgage Associates determines, in its sole discretion, that the fee payable with respect to a mortgage brokerage transaction is in jeopardy, Real Mortgage Associates may withhold payment of any amounts payable to Agent under this Agreement until the claim, demand, dispute or legal action is finally resolved or until such fee is paid or set off any amounts payable to Agent under this agreement against any money expended by Real Mortgage Associates in respect of the disputed transaction. In the event that any such disputed transaction arises from the Agent’s participation in a disputed transaction, Agent agrees to pay all costs and expenses, including and not limited to legal costs, for Agent and Real Mortgage Associates to receive, respond to, resolve, settle, satisfy payment of or in any way participate in a disputed transaction.

DISPUTED TRANSACTION. 5.1 The Merchant shall provide the Products and/or Services to the Customer only upon confirmation of the Transaction by RM. 5.2 RM shall not be responsible for any Transactions that have not been confirmed by RM. 5.3 All disputed Transaction shall be the sole liability of the Merchant. 5.4 All transactions must be disputed within 3 ordinary days from the date of the transaction. 5.5 RM shall not under any obligation or responsibility to investigate any disputed Transaction. 5.6 Where RM is notified of any invalid or disputed Transactions, RM will notify the Merchant of the same by email, fax or letter and where possible accompanied by an explanation of the reason for it. RM will classify the Transaction as disputed and debit it back to Merchant. 5.7 The Merchant agrees to investigate disputed Transactions and take all reasonable steps to resolve disputes with Customers within fourteen (14) days and follow the procedures for handling disputed Transactions which RM advises from time to time. RM shall have the right to suspend the processing of such Transaction or withhold the Settlement to the Merchant of the amount of such Transaction until the satisfactory completion of any investigation. 5.8 A Transaction may be regarded as invalid by RM if: (a) the Transaction was declined for any reason but the same was processed by the Merchant; (b) it is for any reason incomplete unlawful and unenforceable; (c) the Transaction found to be a duplicate transaction; or (d) it is not processed as per the RewardMama’s operating guide as per Appendix A. 5.8 The Merchant shall resolve any disputes, claims or complaints the Merchant may have received from the Customer in respect of any Transaction using RewardMama. RM shall not be held liable in any manner whatsoever in the event there is a dispute between the Merchant and the Customer in relation to the Transaction including but not limited to the quality of the Product and/or Services, overcharging or late delivery unless it can be reasonably shown by the Merchant that such dispute arose, directly or indirectly, from the gross negligence, fraudulent act, material default or breach, material errors and/or omissions by RM in the provision of RewardMama Service under this Agreement.