Downtime Measurement Clause Samples

The Downtime Measurement clause defines how periods of system unavailability are tracked and calculated. Typically, this clause outlines the methods and metrics used to record when a service or system is not operational, such as specifying the start and end times of outages and any exclusions like scheduled maintenance. Its core function is to provide a clear and objective basis for assessing service reliability, which is essential for enforcing service level agreements and addressing potential disputes over performance.
Downtime Measurement. The amount of Downtime during any period will be determined by reference to the results recorded by the Monitoring Application and agreed upon by Pegasus and Customer (agreement not to be unreasonably withheld by either party). Downtime end times will be demarked by written (email) notification by Pegasus to Customer.
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Downtime Measurement. Downtime is measured from the time a trouble ticket is opened until network availability is restored, or the affected device is powered back on, as applicable.
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Downtime Measurement. Downtime measurements will be measured within the agreed service window, and logged via any of the methods listed above. The length of non-availability will be based on the call open and closure times as recorded in the Webnet2000 Support System. For power to a device to be unavailable, both the resilient power feeds must be at fault, causing device downtime.
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Downtime Measurement. 5.1.1. "99.999% availability" is defined as being when both the PDUs is offline and the service is not available for less than 5 minutes and 16 seconds accumulated in 12-month period.
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Downtime Measurement. Downtime for the Interconnection service is measured when the functionality is degraded due to a fault in the Signum Corporate Communications Limited network, with the agreed service window, and logged with the Signum Corporate Communications Limited Support system. Any interruption of degradation of service occurring outside the boundaries of the Signum Corporate Communications Limited network will not be measured as downtime. The length on non-availability will be based on the call open and closure times as recorded in the Signum Corporate Communications Limited Support system.
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Related to Downtime Measurement

  • Usage Measurement Usage measurement for calls shall begin when answer supervision or equivalent Signaling System 7 (SS7) message is received from the terminating office and shall end at the time of call disconnect by the calling or called subscriber, whichever occurs first.

  • Temperature Measurement Temperature will be measured by the nearest automatic Melbourne Bureau of Meteorology Monitoring Station for example (but not limited to): Melbourne, Moorabbin, Dunns Hill, Melbourne Airport, Frankston, and Point ▇▇▇▇▇▇. At the commencement of each project, the onsite management and employee representatives shall agree which is to be the applicable automatic weather monitoring station.

  • Performance Measurement The Uniform Guidance requires completion of OMB-approved standard information collection forms (the PPR). The form focuses on outcomes, as related to the Federal Award Performance Goals that awarding Federal agencies are required to detail in the Awards.

  • Measurement Should the State terminate this contract as herein provided, no fees other than fees due and payable at the time of termination shall thereafter be paid to the Engineer. In determining the value of the work performed by the Engineer prior to termination, the State shall be the sole judge. Compensation for work at termination will be based on a percentage of the work completed at that time. Should the State terminate this contract under paragraph (4) or (5) above, the Engineer shall not incur costs during the thirty-day notice period in excess of the amount incurred during the preceding thirty days.