E-Mail Support. The supplier will provide email support during normal business hours, from 9:00 am to 5:00 pm, Monday to Friday, Western European Time, excluding holidays. This support includes the opportunity to consult with a member of the IrisBG technical support staff, which can assist the customer with the capabilities, functionality and characteristics of the software and provide basic problem resolution assistance as required. This assistance does not cover training or consulting services. Contact information can be found on our website at ▇▇▇.▇▇▇▇▇▇.▇▇▇.
Appears in 2 contracts
Sources: Annual Support & Maintenance Agreement, Annual Support & Maintenance Agreement
E-Mail Support. The supplier will provide email e-mail support during normal business hours, from 9:00 am 9:00a.m. to 5:00 pmp.m., Monday to Friday, Western European Time, excluding holidays. This support includes the opportunity to consult with a member of the IrisBG technical support staff, which can assist the customer with the capabilities, functionality and characteristics of the software and provide basic problem resolution assistance as required. This assistance does not cover training or consulting services. Contact information can be found on our website at ▇▇▇.▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract