Electronic Check. Conversion You may authorize a merchant or other payee to make a one-time electronic payment from your account using information from your check to 1) pay for purchases, or 2) pay bills. Account Inquiry You have the right to contact us to find out whether an electronic transfer has been credited or debited to your account. Call us at ▇-▇▇▇-▇▇▇-▇▇▇▇, or write to us at Curis Financial Credit Union, Customer Correspondence, P.O. Box 100167, Columbia SC 29202. Receipts You can get a receipt at the time you make any transfer to or from your account using one of our ATMs or when you use your card at a merchant terminal. Our Liability for Failure to Make Transfers If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. For instance, we will not be liable if: • Through no fault of ours, you do not have enough money in your account to make the transfer, • The transfer would go over the credit limit on a credit account linked for Overdraft Protection, • The ATM where you are making the transfer does not have enough cash, • The terminal or system was not working properly, and you knew about the breakdown when you started the transfer, • Circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken, or • There is some other exception stated in our Agreement with you. In Case of Errors or Questions About Your Electronic Fund Transfers If you see an error or have questions about your electronic transfers, think your deposit statement or receipt is wrong, or you need more information about a transfer listed on an account statement or receipt, call us at ▇-▇▇▇-▇▇▇-▇▇▇▇ or the number listed on your account statement, or write to us at Curis Financial Credit Union, Customer Correspondence, P.O. Box 100167, Columbia, SC, 29202 as soon as you can. We must hear from you no later than 60 days after we send the FIRST account statement on which the problem or error appeared, and you should take the following actions: • Tell us your name and account number (if any) and the dollar amount of the suspected error. • Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error, or why you need more information. If you tell us in person or by phone, we may require that you send us your complaint or question in writing within 10 business days. Investigations We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we need more time, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale transactions, card not present, or foreign- initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Telephone Banking Services You may use our automated phone system to get account information, transfer funds between Credit Union accounts, or pay certain Credit Union credit bills. To access this service, you must enroll and create a PIN for authentication purposes. We may cancel your non-card PIN at any time without notice, including after six months of non-use. We may comply with any request of a caller using Credit Union’s telephone banking services, provided we authenticate the caller in compliance with one of the identity verification procedures described in this paragraph. Limits on Transactions and Freezing Accounts In accordance with applicable law, we reserve the right to require you to provide written notice of any intended withdrawals from any account(s) of not less than seven (7) but not more than sixty (60) days before the intended date of withdrawal. If there are sufficient funds to cover some but not all of your withdrawal orders, we may permit those for which there are sufficient funds in any order we choose. We may refuse to allow any transaction and will advise when required by applicable law. If we freeze any account – we will only be obligated to remove the freeze upon receipt of either an agreement signed by all interested person or a legal document, which meets our requirements. Any amounts in excess of such limit must be facilitated by other means such as a cashier’s check or wire transfer. Transaction Limitations for All Share This Agreement imposes limits on the number of certain types of withdrawals and transfers you can make each month from a savings account. Please note that these limits do not apply to withdrawals you make at one of our branches, by mail or at an ATM. You can make no more than Savings six transactions each monthly statement cycle (or each month if you have a quarterly statement cycle) from among the following: Preauthorized transfers from your savings account (including transfers for overdraft protection) Telephone transfers or other electronic transmissions from your savings account. Online Banking and Mobile Banking transfers or bill payment transfers from your savings account. Transfers by check, draft, or debit card, if allowed on your savings account. We count a transaction on the date we post it to your savings account. This date may be different from the date you authorize, transfer, or write the transaction, which means a transaction made during one statement cycle may not be counted until a later statement cycle. If you exceed the transaction limits on more than an occasional basis, we may revoke your privileges on that account or we may convert your savings account to another type of account, such as a checking account. Your funds may no longer earn dividends after we convert your account. When you use our Online Banking bill payment service, we recommend that you do not use a savings account as your bill payment account because of these limits on transfers. NOTE: Even if you make no more than 6 transactions in a month, a fee may still apply to some withdrawals or transfers. Please review the Rate and Fee Schedule for your account to ensure you understand when fees may apply and the amount(s) of those fees Large Cash Withdrawals or Deposits We may place reasonable restrictions on large cash withdrawals. These restrictions may include requiring you to provide reasonable advance notice to ensure we have sufficient cash on hand. We do not have any obligation to provide security if you make a large cash withdrawal. If you want to deposit a large amount of cash, we may require you to provide adequate security or exercise other options to mitigate possible risks. In addition to the foregoing if any person should instruct the Credit Union to make a large cash withdrawal and we, in our sole discretion decide to accommodate such request, in lieu of other methods of transferring funds offered by the Credit, you will execute and deliver any releases and/or indemnitees that the Credit Union may require in connection with any such withdrawal. The Rate and Fee Schedule provides the amount we consider large, which may vary from time to time. If we agree to provide a large cash withdrawal, then you will be responsible for any costs associated with this to include the costs of security as we deem necessary or prudent, which costs shall be deducted from the deposit. Restrictions on Withdrawals from All Accounts / Transactions: Closing Accounts When either you or the Credit Union close any accounts, certain funds may not be immediately made available to you upon closing. This is due to actions you have taken or your relationships with third parties that may result in certain holds that affect your available funds versus your actual funds. Please read this entire section for a complete explanation of these matters. These holds are generally resolved within a period of ten (10) days. Once all these matters are cleared so that your accounts are no longer responsible for any sums these other parties may claim, then any remaining funds shall become available funds and will be paid to you. Checks with Multiple Signatures We may act on the instructions of any one authorized signer on your account and not require multiple signatures. If you have indicated that more than one signature is required to transact on your account, you acknowledge and agree that such requirements are for your own control purposes only, and we will not be liable if a check or other transaction is processed without multiple signatures. We are not responsible for reviewing your checks or other transactions for multiple signatures. Items with Dates and Special Instructions We may pay the amount encoded on your check in U.S. dollars, even if you wrote the check in a foreign currency or made a notation on the check’s face to pay it in a foreign currency. If we, in our sole discretion, pay a check or other item in a foreign currency, the applicable exchange rate may apply. For information on the applicable exchange rate, see “Applicable exchange rate” in the “Statements, Interest, and Other Account Information” section of this Agreement. The encoded amount is in the line along the bottom edge of the front of the check where the account number is printed. We may, without inquiry or liability, pay a check even if it: • Has special written instructions indicating we should refuse payment (e.g., “void after 30 days” or “void over $100”), • Is stale-dated (i.e., the check’s date is more than six months in the past), even if we are aware of the check’s date, • Is post-dated (i.e., the check’s date is in the future), or • Is not dated. All instructions to us in any manner shall be given in English; and any instructions given shall be given using simple numerical methods (e.g., to request one hundred dollars you will use: “$100” “$100.00” or the English equivalent: “One Hundred Dollars.”). We are not obligated to follow any other instructions. Use of a Facsimile or Mechanical Signature If you use any device or machine to provide a faxed, electronic, computer generated or other mechanical signature (including a stamp on a check) it will be treated as if you had actually signed it. ACH Debit Entries Under the ACH operating rules, certain types of ACH debit entries may only be presented on a consumer account. We will have no obligation to pay, and no liability for paying, any consumer ACH debit entry on a business account. Acceptable Form for Checks Your checks must meet our standards, including paper stock and dimensions; we may refuse checks that do not or that cannot be processed by our equipment. Checks must include our name and address as provided by us. Certain check features, such as security features, may impair the quality of a check image. Also, you understand that checks can be washed unless you use a wash preventive ink. Therefore, you acknowledge and agree that we have no responsibility or liability to you whatsoever resulting, arising, or relating from/to: alterations, forgery, non- payment; returns as no account/insufficient funds or otherwise; limitations we do not specifically agree to in writing; or any other processing/payment error with regard to any check that is not printed by our approved vendor(s) or your failure to use wash preventive ink in the writing of any check(s). We require that checks purchased or printed from sources other than the Credit Union contain security features that will prevent the check from being counterfeited. The minimum features required are an artificial watermark, “VOID” pantograph, micro-print lines, bleed-through check numbering, a warning band, and a Regulation CC endorsement backer on the reverse of the check. If you use checks that do not meet these minimum required counterfeit-avoidance security standards, and your checks are counterfeited, we may refuse to honor your request for reimbursement of any losses you may suffer. We are not responsible for losses that result from your failure to follow our check standards. Checks You Request from the Credit Union If you request a check be issued by the Credit Union pursuant to any means we make available, then all such checks are payable to the first named owner of the account, record owner, trustee, custodian, or as otherwise indicated on your account card with us and will be mailed to the address of record. Checks Presented by a Non-Customer / Non-Member of Credit Union For these transactions, we require acceptable identification, which may include a fingerprint from the person presenting your check. We may not honor the check if the person refuses to provide us with requested identification. We may charge a fee for non-customers to cash a check. Electronic Check Indemnifications An “electronic check” and an “electronic returned check” means an electronic image of a paper check or paper returned check or the electronic information derived from it. When we transfer or present an electronic check or electronic returned check, we provide the following warranties: • Image Quality Warranty. We guarantee that the electronic image accurately represents all of the information on the front of the check as of the time that the original check is truncated, and the electronic information includes an accurate record of all MICR line information required for a substitute check and the amount of a check. • No Double Debit Warranty. We guarantee that the warrantee will not receive a presentment of or otherwise be charged for an electronic check, an electronic returned check, the original check, a substitute check, or a paper or electronic representation of a paper substitute check, in a way that the warrantee will be asked to pay a check that it has already paid. When we transfer an electronic check for collection or payment, we make the image quality warranty and the no double debit warranty to the transferee bank, any subsequent collecting bank, the paying bank, and the drawer. When we transfer an electronic returned check for return, we make the image quality warranty and the no double debit warranty to the transferee returning bank, the depository bank, and the owner. Indemnities applicable to electronic checks and electronic returned checks You will indemnify, defend, and hold us harmless from all liabilities, obligations, demands, and costs (including fees of legal counsel and accountants) awarded against or incurred by us (collectively, “losses and liabilities”), related to the transfer, or return of an electronic check or an electronic returned check on your behalf. If we suffer any losses or liabilities related to a breach of the image quality warranty or the no double debit warranty, you will reimburse us and not hold us responsible or liable. Indemnities applicable to remote deposit capture services (including Credit Union Mobile Deposit) If a depository bank accepts the original check from which an electronic check is created and suffers losses due to the check having already been paid, we are required to indemnify and reimburse that bank. If we suffer any losses or liabilities related to that type of depository bank indemnity obligation, you will indemnify and reimburse us and not hold us responsible or liable. Indemnities applicable to electronically created items If we transfer or present an “electronically created item” and receive settlement or other consideration for it, we are required to indemnify and reimburse each transferee bank, any subsequent collecting bank, the paying bank, and any subsequent returning bank against losses that result from the fact that: • The electronic image or electronic information is not derived from a
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Sources: Membership Agreement, Membership Agreement, Membership Agreement