Common use of Email Delivery Clause in Contracts

Email Delivery. SLA B.1 Proofpoint warrants that the average of Email Delivery (as defined below) times, as measured in minutes over a calendar month, will be one (1) minute or less. B.2 For purposes of this SLA “Email Delivery” is defined as the elapsed time from when a business email enters the Service network to when it exits the Service network. B.3 This SLA applies only to legitimate business email (e.g. not to non-solicited bulk email) delivered to valid Active User B.4 Customer shall not have any remedies under this SLA to the extent any SLA claim hereunder is due to (i) delivery of email to quarantine; (ii) email in deferral queues; or (iii) email loops.

Email Delivery. SLA B.1 Proofpoint Vircom warrants that the average of Email Delivery (as defined below) times, as measured in minutes over a calendar month, will be one (1) minute or less.calendar B.2 For purposes of this SLA “Email Delivery” is defined as the elapsed time from when a business email enters the Service network to when it exits the Service network. B.3 This SLA applies only to legitimate business email (e.g. not to non-solicited bulk email) delivered to valid Active User B.4 Customer shall not have any remedies under this SLA to the extent any SLA claim hereunder is due to (i) delivery of email to quarantine; (ii) email in deferral queues; or (iii) email loops.