Common use of Emergency Delivery Clause in Contracts

Emergency Delivery. Question Response Agree to Emergency Should delivery of a product be required faster than the above Standard Delivery Times, then Delivery Times - Sydney every effort would be made to meet the requirements. In Vitro uses Australia air Express and Metro/Regional within 12 next flight availability. hours? Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Should delivery of a product be required faster than the above Standard Delivery Times, then every effort would be made to meet the requirements. In Vitro uses Australia air Express and next flight availability. If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Should delivery of a product be required faster than the above Standard Delivery Times, then every effort would be made to meet the requirements. In Vitro uses Australia air Express and next flight availability. Minimum Order Fee: Yes Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value the minimum monetary order value is $100.00 If there is a value is it linked to a pattern of purchasing frequency? The minimum monetary applies to every order. Goods Return Policy Question Response Purchasing error is generated by the Contractor Yes Purchasing error is generated by the Customer Yes with a 15% customer restocking fee Products are received faulty / damaged / short dated Yes Maximum time to replace goods. 72 hours subject to warehouse stock availability, warehouse service inspection and days of delivery being within the normal business days between Monday and Friday Help Desk Policy Question Response Do you have a Help Desk? Yes, Customer Care Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 552 003 Corresponding toll charges? The Customer Care national telephone number is provided at the cost of a local call within Australia and call time is no subject to any minimum time. Help desk hours? 0830 to 1730 EST Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ABN: 65 000 032 333 Site address: ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, Milsons Point, NSW 2061 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇ 1565 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ Facsimile: N/A E-mail: ▇▇▇.▇▇▇@▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇/ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Minimum Order Fee: Yes Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value $300 If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Please contact ▇▇▇▇▇▇▇▇-▇▇▇▇▇ Australia Customer Service Line on 1800 810 077 immediately upon delivery or in writing within five (5) business days of delivery of the goods to the buyer. Customer quote the invoice number and date, a Return Goods Advice will be raised, Reference Number given, product will be picked up by ▇▇▇▇▇▇▇▇-▇▇▇▇▇ at no cost to the Customer within 2 working days and a credit for the full amount of the invoice will be given. Purchasing error is generated by the Customer Please contact ▇▇▇▇▇▇▇▇-▇▇▇▇▇ Australia Customer Service Line on 1800 810 077 immediately upon delivery or in writing within five (5) business days of delivery of goods to the buyer. Once approval for processing is received by our Customer Service personnel from the relevant Sales Manager, the following will apply:- METROPOLITAN Purchasers - a Return Goods Advice will be raised, Reference Number given, product will be picked up by ▇▇▇▇▇▇▇▇-▇▇▇▇▇ at no cost to the Customer within 2 working days and a credit for the full amount of the invoice will be given RURAL Purchasers - a Return Goods Advice will be raised, Reference Number given, product will be picked up by ▇▇▇▇▇▇▇▇-▇▇▇▇▇ with the freight being at the expense of the Purchaser within 2 working days and a credit for the full amount of the invoice will be given. Products are received faulty / damaged / short dated When product received is faulty, damaged (including in transit) please contact ▇▇▇▇▇▇▇▇-▇▇▇▇▇ Australia Customer Service line on 1800 810 077 immediately upon delivery or in writing within five (5) business days of delivery of goods to the buyer. Customer quotes the invoice number and date, a Return Goods Advice will be raised, and Reference Number given and replacement stock will be supplied within 2 working days at no additional cost to the Customer. If replacement stock is no longer required a credit for the full amount of the invoice will be given. Maximum time to replace goods. 2 business days Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8.30am-5pm Monday to Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇▇▇ ▇▇▇ ABN: 66 052 001 144 Site address: ▇▇▇-▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇ 2018 Post address: ▇▇▇-▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇ 2018 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ Facsimile: 1300 559 559 E-mail: ▇▇▇▇▇-▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.com.au Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value N/A If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Allow returns for credit or replacement Purchasing error is generated by the Customer Allow returns for credit ONLY Products are received faulty / damaged / short dated Allow returns for credit or replacement Maximum time to replace goods. In most cases replacement can be made on the same day or the following day Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9313 6111 Corresponding toll charges? Local call rate Help desk hours? Current business hours 8:30am – 6:00pm East Coast Standard Time Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ABN: 24 124 982 074 Site address: ▇/▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ Facsimile: 02 9829 3030 E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Return is by contractors courier Purchasing error is generated by the Customer Cost of return via courier is paid by customer Products are received faulty / damaged / short dated Return is by contractors courier Maximum time to replace goods. 72 hours – 120 hours depending on location Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9829 2244 Corresponding toll charges? N/A Help desk hours? 9:00am – 5:00pm Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇▇▇ ▇▇▇▇▇ ABN: 81 ▇▇▇ ▇▇▇ ▇▇▇ Site address: ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Roseberry, NSW 2018 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇▇ 1445 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ Facsimile: 1300 571 774 E-mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes - conditional to order receipt by Mayo Healthcare before 12 noon Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes - conditional to order receipt by Mayo Healthcare before 12 noon If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - subject to surcharge quoted at time of order Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - subject to surcharge quoted at time of order If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Minimum Order Fee: Yes Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value Yes - For order less than $250+GST a $25+GST surcharge will apply If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Should a suspected warranty issue or product non conformance arise, our procedure is as follows: Customers are requested to retain the product for return and evaluation. If the product has been used on patients, it is requested that the product is decontaminated of blood or other bodily fluids and then double bagged in bio-hazard bags prior to return to Mayo Healthcare. Customers are also asked to obtain as much information about the non conformance and the product as possible – for example: •What happened? •When did it happen? •What was the impact on patient care? •Were there any complications? •What is the product code and batch number (if applicable)? •A written report or communication is appreciated. Customers are then asked to contact their Mayo Healthcare representative or the Mayo Healthcare National Customer Service department promptly to ensure rapid response to the situation and that the collection and issue of substitute product can be completed within the HPV stated 5 working days. Once notified of the product non conformance, Mayo Healthcare will then visit the Customer who was using the product at the time of non conformance, in person to obtain as much information about the incident as possible and complete a comprehensive internal product non conformance report. Each product non conformance report carries a unique identification number and this number enables efficient tracking and processing of the non conformance, as well as compliance with Quality Assurance standards. Internal investigations include batch, product, procedure and personnel aspects. Mayo Healthcare will then obtain the suspect product back for investigations internally and with the product manufacturer and provide notification to the Therapeutic Goods Administration of Australia if required. Mayo Healthcare will then send the suspect product, the product non conformance report and any other documentation to the manufacturer for investigation and formal report. The outcome of the investigation will be reported back to the customer in due course, accompanied by a letter of explanation from Mayo Healthcare. If appropriate Mayo Healthcare will replace any faulty product free of charge. This may occur prior to the manufacturer’s report being obtained by Mayo Healthcare – dependant on each situation. Mayo Customer Service is to be contacted on 1300 360 226 for a customer to apply for a credit return. The Customer Service Representative will issue Goods Return Authority with a specific number for the return of the goods if applicable, and send this to the customer via fax or email. If goods are to be returned, the cut out section of the Goods Return Authorisation obtained from Customer Service must be attached to the outside of the parcel. If Mayo Healthcare is responsible for the error, our approved freight carriers must be used as instructed and Mayo Healthcare will be responsible for the freight charges Purchasing error is generated by the Customer If the goods were ordered incorrectly by the customer, a restocking fee will be advised and applied by Customer Service. The customer will also be responsible for the return freight charges Products are received faulty / damaged / short dated If Mayo Healthcare is responsible for the error, our approved freight carriers must be used as instructed and Mayo Healthcare will be responsible for the freight charges as per the above stated process Maximum time to replace goods. Dependent upon the time and ability to collect the subject goods and the reason for the replacement Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 1300 360 226 Corresponding toll charges? Local call cost Help desk hours? 0800 - 1800. Territory Managers available 24/7 Distributor/s Q

Emergency Delivery. Question Response Agree Urgent and emergency orders must be received by Customer Service (Fax, e-mail, electronic order) no later than 11.00am A.E.S.T. or A.E.D.S.T. • Emergency orders MUST be marked “Urgent for next day delivery”. A telephone call to Emergency Should 3M prior to urgent order placement is required so delivery & air freight costs can be advised and clearly marked on the order. Delivery time frames can also be advised at this time. • Air freight costs will depend on delivery location and weight. Alternatively customers may contact the 3M nominated distributor for this contract to arrange for an emergency delivery. These goods will not be accepted for return and credit under any circumstances unless subject to quality complaint, damage or warranty provisions as described in the 3M Conditions of a product be required faster than the above Standard Delivery Times, then Delivery Times Sale Geographic area covered National Phone number (s) 1300363 878 Non toll-free Help desk number 02 9498 9340 Corresponding toll charges Local or STD charges Help desk hours 8.30am - 5.00pm See latest version of User Guide Spreadsheet. • The pricing of all items on this Contract is Free into Store (FIS). • No discounts offered • All items on this Contract are GST free. • See latest version of User Guide Spreadsheet. • No minimum order value • Sydney every effort would be made to meet the requirements. In Vitro uses Australia air Express and Metro/Regional within 24 hours • Rural/Remote NSW within 48 hours • Sydney Metro/Regional within 12 next flight availability. hours? Agree to Emergency Delivery Times – hours • Rural/Remote NSW within 24 hours? Should delivery of a product be required faster than the above Standard Delivery Times, then every effort would be made to meet the requirements. In Vitro uses Australia air Express and next flight availability. If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Should delivery of a product be required faster than the above Standard Delivery Times, then every effort would be made to meet the requirements. In Vitro uses Australia air Express and next flight availability. Minimum Order Fee: Yes Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value the minimum monetary order value is $100.00 If there is a value is it linked to a pattern of purchasing frequency? The minimum monetary applies to every order. Goods Return Policy Question Response Purchasing error is generated by the Contractor Yes hours • Purchasing error is generated by the Customer Yes – product exchanged with a 1510% customer restocking handling fee Products are received faulty / damaged / short dated Yes Maximum time to replace goods. 72 hours subject to warehouse stock availability, warehouse service inspection and days of delivery being within the normal business days between Monday and Friday Help Desk Policy Question Response Do you have a Help Desk? Yes, Customer Care Geographic area covered? Australia Toll-free covered Asia Pacific Phone Number number (s)? No Non toll-free Help desk number? 1300 552 003 Corresponding toll charges? The Customer Care national telephone number is provided at the cost of a local call within Australia and call time is no subject to any minimum time. Help desk hours? 0830 to 1730 EST Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ABN: 65 000 032 333 Site address: ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, Milsons Point, NSW 2061 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇ 1565 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ Facsimile: N/A E-mail: ▇▇▇.▇▇▇@▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇/ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Minimum Order Fee: Yes Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value $300 If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Please contact ▇▇▇▇▇▇▇▇-▇▇▇▇▇ Australia Customer Service Line on 1800 810 077 immediately upon delivery or in writing within five (5) business days of delivery of the goods to the buyer. Customer quote the invoice number and date, a Return Goods Advice will be raised, Reference Number given, product will be picked up by ▇▇▇▇▇▇▇▇-▇▇▇▇▇ at no cost to the Customer within 2 working days and a credit for the full amount of the invoice will be given. Purchasing error is generated by the Customer Please contact ▇▇▇▇▇▇▇▇-▇▇▇▇▇ Australia Customer Service Line on 1800 810 077 immediately upon delivery or in writing within five (5) business days of delivery of goods to the buyer. Once approval for processing is received by our Customer Service personnel from the relevant Sales Manager, the following will apply:- METROPOLITAN Purchasers - a Return Goods Advice will be raised, Reference Number given, product will be picked up by ▇▇▇▇▇▇▇▇-▇▇▇▇▇ at no cost to the Customer within 2 working days and a credit for the full amount of the invoice will be given RURAL Purchasers - a Return Goods Advice will be raised, Reference Number given, product will be picked up by ▇▇▇▇▇▇▇▇-▇▇▇▇▇ with the freight being at the expense of the Purchaser within 2 working days and a credit for the full amount of the invoice will be given. Products are received faulty / damaged / short dated When product received is faulty, damaged (including in transit) please contact ▇▇▇▇▇▇▇▇-▇▇▇▇▇ Australia Customer Service line on 1800 810 077 immediately upon delivery or in writing within five (5) business days of delivery of goods to the buyer. Customer quotes the invoice number and date, a Return Goods Advice will be raised, and Reference Number given and replacement stock will be supplied within 2 working days at no additional cost to the Customer. If replacement stock is no longer required a credit for the full amount of the invoice will be given. Maximum time to replace goods. 2 business days Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8.30am-5pm Monday to Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇▇▇ ▇▇▇ ABN: 66 052 001 144 Site address: ▇▇▇-▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇ 2018 Post address: ▇▇▇-▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇ 2018 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ Facsimile: 1300 559 559 E-mail: ▇▇▇▇▇-▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.com.au Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value N/A If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Allow returns for credit or replacement Purchasing error is generated by the Customer Allow returns for credit ONLY Products are received faulty / damaged / short dated Allow returns for credit or replacement Maximum time to replace goods. In most cases replacement can be made on the same day or the following day Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9313 6111 Corresponding toll charges? Local call rate Help desk hours? Current business hours 8:30am – 6:00pm East Coast Standard Time Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ABN: 24 124 982 074 Site address: ▇/▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ Facsimile: 02 9829 3030 E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Return is by contractors courier Purchasing error is generated by the Customer Cost of return via courier is paid by customer Products are received faulty / damaged / short dated Return is by contractors courier Maximum time to replace goods. 72 hours – 120 hours depending on location Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9829 2244 Corresponding toll charges? N/A Help desk hours? 9:00am – 5:00pm Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Contact: ▇▇▇▇▇ ▇▇▇▇▇ ABN: 81 ▇▇▇ ▇▇▇ ▇▇▇ Site address: ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ RoseberryNon toll-free Help desk number Corresponding toll charges Toll free - Free Help desk hours 8.30am - 5.00pm, NSW 2018 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇▇ 1445 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ Facsimile: 1300 571 774 E-mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Supplier Notes Products Mon to Fri See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers Spreadsheet. • The pricing of all items on this Contract is Free into Store (FIS). • No volume discounts availableoffered • All items on this Contract are GST free. Pricing is firm for the first 12 months • See latest version of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month intervalUser Guide Spreadsheet. Standard Delivery Times Question Response Agree to Standard Delivery Times - • No minimum order value • Sydney Metro/Regional within 24 hours? Yes - conditional to order receipt by Mayo Healthcare before 12 noon Agree to Standard Delivery Times - hours • Rural/Remote NSW within 48 hours? Yes - conditional to order receipt by Mayo Healthcare before 12 noon If 'No' to either of hours • For emergency orders the above questions - comments must standard times apply. Should stock be submitted N/A Additional Standard on hand at a location where we could cover an emergency situation, and dependent on the delivery times offered? No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - subject to surcharge quoted at time of order Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - subject to surcharge quoted at time of order If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Minimum Order Fee: Yes Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value Yes - For order less than $250+GST a $25+GST surcharge will apply If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Should a suspected warranty issue or product non conformance ariselocation, our procedure is as follows: Customers are requested to retain the product for return and evaluation. If the product has been used on patients, it is requested that the product is decontaminated of blood or other bodily fluids and then double bagged in bio-hazard bags prior to return to Mayo Healthcare. Customers are also asked to obtain as much information about the non conformance and the product as possible – for example: •What happened? •When did it happen? •What was the impact on patient care? •Were there any complications? •What is the product code and batch number (if applicable)? •A written report or communication is appreciated. Customers are then asked to contact their Mayo Healthcare representative or the Mayo Healthcare National Customer Service department promptly we would endeavour to ensure rapid response to the situation and that the collection and issue of substitute product can be completed within the HPV stated 5 working daysbest possible delivery time was applied on every occasion. Once notified of the product non conformance, Mayo Healthcare will then visit the Customer who was using the product at the time of non conformance, in person to obtain as much information about the incident as possible and complete a comprehensive internal product non conformance report. Each product non conformance report carries a unique identification number and this number enables efficient tracking and processing of the non conformance, as well as compliance with Quality Assurance standards. Internal investigations include batch, product, procedure and personnel aspects. Mayo Healthcare will then obtain the suspect product back for investigations internally and with the product manufacturer and provide notification to the Therapeutic Goods Administration of Australia if required. Mayo Healthcare will then send the suspect product, the product non conformance report and any other documentation to the manufacturer for investigation and formal report. The outcome of the investigation will be reported back to the customer in due course, accompanied by a letter of explanation from Mayo Healthcare. If appropriate Mayo Healthcare will replace any faulty product free of charge. This may occur prior to the manufacturer’s report being obtained by Mayo Healthcare – dependant on each situation. Mayo Customer Service is to be contacted on 1300 360 226 for a customer to apply for a credit return. The Customer Service Representative will issue Goods Return Authority with a specific number for the return of the goods if applicable, and send this to the customer via fax or email. If goods are to be returned, the cut out section of the Goods Return Authorisation obtained from Customer Service must be attached to the outside of the parcel. If Mayo Healthcare is responsible for the error, our approved freight carriers must be used as instructed and Mayo Healthcare will be responsible for the freight charges Purchasing error is generated by the Customer If the goods were ordered incorrectly by the customer, a restocking fee will be advised and applied by Customer Service. The customer will also be responsible for the return freight charges Products are received faulty / damaged / short dated If Mayo Healthcare is responsible for the error, our approved freight carriers must be used as instructed and Mayo Healthcare will be responsible for the freight charges as per the above stated process Maximum time to replace goods. Dependent upon the time and ability to collect the subject goods and the reason for the replacement Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 1300 360 226 Corresponding toll charges? Local call cost Help desk hours? 0800 - 1800. Territory Managers available 24/7 Distributor/s QIn such an event: