Emergency Escalation. If Data Correction and Restore Workaround Techniques prove unsuccessful in Purchaser’s sole discretion, Vendor will perform emergency maintenance to Resolve the Severity 2 Error within forty-eight (48) hours of Purchaser’s request for emergency escalation to Resolve the Severity 2 Error. The greater of: (1) 8% of the amounts paid or payable by Purchaser for Maintenance and Support Services in such month will be imposed on Vendor or (2) $800.00.
Appears in 2 contracts
Sources: Purchasing Agreement, Purchasing Agreement