Emergency Hours. We will provide emergency service on Saturdays from 10:00 a.m. to 6:00 p.m. Eastern Time, and Monday through Friday from 5:30 p.m. to 9:30 p.m. Eastern Time, except for major holidays that will be announced in advance. Emergencies are defined as system malfunctions that prevent basic system operation. If, during this time, you request technical support that is not considered a true emergency, we will ask you call back during our regular hours of service.
Appears in 2 contracts
Sources: Edge Service Contract, Edge Service Contract