Emergency Maintenance Notification. In the event that emergency maintenance (defined as any maintenance that exists that is not within the Scheduled Maintenance window described above, or as to which three (3) business days’ prior notification is not given) is required, during which time the System and Services will be unavailable to Client and Users, Synacor will notify the Client’s NOC as promptly as practicable and, if possible, prior to the repair window, so as not to prolong or negatively effect the Services, the system, or otherwise Service Availability. Progress updates shall be provided to the Client’s NOC every sixty (60) minutes or less until the maintenance is complete. Emergency maintenance windows are counted against System Availability percentages. The contact number to be used for verbal communications with the Client’s NOC is 1-▇▇▇-▇▇▇-▇▇▇▇ (1-866-CHTRNOC)
Appears in 2 contracts
Sources: Master Services Agreement (Synacor, Inc.), Master Services Agreement (Synacor, Inc.)