Emergency Response Services. a. On-line Emergency Response b. Priority Emergency On-line Response Time (Included with all Customer Support Agreements) - - - within 2 business hours; Monday through Friday; 8:00 AM to 5:00PM, excluding holidays c. On-site Emergency Response d. Priority Emergency On-site Response Time (Included with all Customer Support Agreements)
Appears in 2 contracts
Sources: Hvac Maintenance Agreement, Contract Amendment
Emergency Response Services. a. On-line Emergency Response
b. Priority Emergency On-line Response Time (Included with all Customer Support Agreements) - - - within 2 business hours; Monday through Friday; 8:00 AM to 5:00PM, excluding holidays
c. On-site Emergency Response
d. Priority Emergency On-site Response Time (Included with all Customer Support Agreements)) 5. General ATS Customer Support Agreement Features
Appears in 1 contract
Sources: Hvac Maintenance Agreement