Emergency Thresholds. The following matrix presents the emergency thresholds that, if reached by any of the services related to DNS, EPP, RDAP-RDDS* and Data Escrow for a TLD, would cause the emergency transition of the Registry for the TLD as specified in Section 2.13 of this Agreement. DNS Service 4-hour total downtime / week DNSSEC proper resolution 4-hour total downtime / week EPP 24-hour total downtime / week RDAP-RDDS* 24-hour total downtime / week Data Escrow Reaching any of the criteria for the release of deposits described in Specification 2, Part B, Section 6.2 through Section 6.6. *The RDAP-RDDS emergency threshold becomes effective upon expiration of the RDAP Ramp-Up Period. The following matrix presents the emergency thresholds that, if reached by any of the services related to WHOIS-RDDS for a TLD prior to the expiration of the RDAP Ramp-Up Period would cause the emergency transition of the Registry for the TLD as specified in Section 2.13 of this Agreement WHOIS-RDDS 24-hour total downtime / week Escalation is strictly for purposes of notifying and investigating possible or potential issues in relation to monitored services. The initiation of any escalation and the subsequent cooperative investigations do not in themselves imply that a monitored service has failed its performance requirements. Escalations shall be carried out between ICANN and Registry Operators, Registrars and Registry Operator, and Registrars and ICANN. Registry Operators and ICANN must provide said emergency operations departments. Current contacts must be maintained between ICANN and Registry Operators and published to Registrars, where relevant to their role in escalations, prior to any processing of an Emergency Escalation by all related parties, and kept current at all times.
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Sources: Registry Agreement, Registry Agreement