Common use of End User Obligations Clause in Contracts

End User Obligations. Prior to requesting Support Services from MinIO, End User shall comply with all published operating and troubleshooting procedures for the Software, including the Documentation. To assist in expeditiously resolving End User’s support requests, the End User should record the following information for reference and should provide the information to ▇▇▇▇▇: (i) error messages and indications that End User received when the malfunction occurred; (ii) what the user was doing when the malfunction occurred; (iii) what steps End User has taken to reproduce the malfunction; (iv) what steps End User may have already taken to solve the Problem; and (v) system logging. For certain Software Problems, ▇▇▇▇▇ may require that End User provide ▇▇▇▇▇ a test case and sufficient documentation to allow duplication of the Problem. Subject to End User’s reasonable security and safety rules, End User shall provide access to End User’s information, systems, and software reasonably requested by ▇▇▇▇▇, including remote control access to each Unit as necessary to provide the Support Services. End User will obtain any third party consents necessary to grant such access. MinIO will be relieved of its obligation to provide any Support Services due to End User’s failure to comply with this section.

End User Obligations. Prior to requesting Support Services from MinIO, End User shall comply with all published operating and troubleshooting procedures for the Software, including the Documentation. To assist in expeditiously resolving End User’s support requests, the End User should record the following information for reference and should provide the information to ▇▇▇▇▇: (i) error messages and indications that End User received when the malfunction occurred; (ii) what the user was doing when the malfunction occurred; (iii) what steps End User has taken to reproduce the malfunction; (iv) what steps End User may have already taken to solve the Problem; and (v) system logging. For certain Software Problems, ▇▇▇▇▇ may require that End User provide ▇▇▇▇▇ a test case and sufficient documentation to allow duplication of the Problem. Subject to End User’s reasonable security and safety rules, End User shall provide access to End User’s information, systems, and software reasonably requested by ▇▇▇▇▇, including remote control access to each Unit as necessary to provide the Support Services. End User will obtain any third party consents necessary to grant such access. MinIO ▇▇▇▇▇ will be relieved of its obligation to provide any Support Services due to End User’s failure to comply with this section.