Common use of Engineering Assistance Clause in Contracts

Engineering Assistance. (a) Supplier shall provide Supplier Personnel required to assist Gap engineering in designing the Gap Server Environment, including: (1) Collaborating with Gap retained engineering and architecture teams on: (A) Architectural standards and product standards; and (B) Project architecture for Gap initiatives. (2) Performing implementation, support, and management of the Support for Gap’s Server Environment. (3) Supporting Gap engineering with requirements gathering by providing any requested data pertaining to Gap’s Server Environment. (4) Providing Gap engineering with * access to the production LPARs and visibility into any aspect of Gap’s Server Environment. (5) Consulting with Gap engineering and directly with product vendors in troubleshooting and supporting Gap’s Server Environment. (6) Providing comments and suggestions pertaining to any new and modified Server Environment designs and changes, including: Equipment, Software, firmware, middleware, operating systems, Network components, and Servers not located on Gap’s premises. (7) Performing proactive Management of Gap’s Server Environment, including identifying areas in which Gap’s Server Environment would be improved or need to be addressed in order to prevent future issues from arising. (8) Providing all requested services for Servers residing at a Supplier Site, including: *. (9) All Supplier engineering activities shall be subject to Section 10 (Change Management) of this SOW.