Common use of Error Designation Clause in Contracts

Error Designation. We guide support personnel shall (a) Verify Customer detected Errors, provided that the Errors can be recreated with an unmodified version of the Software and (b) The severity of the support request and whether the support request is a Severity Level S1 error, a Severity Level S2 error, a Severity Level S3 error, a Severity Level S4 error, or not an error.