Common use of Error Resolution Clause in Contracts

Error Resolution. If You think Your statement or receipt is wrong, or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We will re-credit the account holder’s account within 10 business days for the amount of the error. If We decide that there was no error, We will send You a written explanation after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end of the Spring semester in which the request is submitted. Refund requests must be submitted online by the second Friday in May at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office Us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First first electronic statement or receipt on which the problem or error appeared. When calling or notifying us Us You must: a. Include the account Account holder name and account Account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. transaction If You make the Account holder makes an oral request, We may require You to required that the Account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You, You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If an error is detected We decide to do this, We will re-credit the account Account holder’s account Account within 10 business days for the amount of the errordiscrepancy, so that the Account holder will have use of the value during the time it takes Us to complete Our investigation. If the Account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the Account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: ▇▇▇▇▇://-▇▇▇.▇▇▇ Friends’ Place ▇▇▇ ▇▇▇▇▇▇▇▇▇▇.▇ ▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. ▇▇▇ Boston, MA 02215 You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY CobleskillYour Care Card Account balance. Proof of withdrawal or dismissal is required. b. Refunds are considered processed when: i. The accounts balance when a written refund request is $10.00 or more AND d. received. Refund Methods: i. a. Credit Card or Debit Card: If a credit or debit card was used to add value to the Care Card, the refund can be posted to the same credit or debit card if the refund amount is less than $50. b. Cash: If cash was used to add value to the Care Card, the balance can be refunded as cash if the refund amount is less than $50. c. Checks: Refund checks will be mailed to Your mailing address on file with the College, DFCI Care Card unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;.

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as clearlyas possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 30 business days after We hear from You, You and will correct any error promptly. However, We may take up to 45 60 days to investigate the discrepancy. If an error is detected We take more than 30 days to investigate a problem, We will re-credit the account holder’s account within 10 30 business days for the amount of the errorIf the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigationinvestigation in accordance with Georgia’s Open Records Act. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspxFort Valley State University Department to Approve Contact information 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars Fort Valley State University account balance when you graduate, withdraw or leave SUNY CobleskillFort Valley State University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds peryear. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Fort Valley State University the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave Fort Valley State University. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancydiscrepancy of the transaction in question. c. Indicate the dollar amount of the transactiontransaction in question. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancydiscrepancy in question. If an error is detected We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the errorIf the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by in writing to: The Academy of the second Friday in May at: ▇▇▇▇▇://▇▇▇.New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇▇▇ ▇. ▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx▇ Assistant Controller 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars Campus Cash account balance when you graduate, withdraw or leave SUNY CobleskillThe Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the errorIf the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: Bursar’s Office, ▇▇▇▇▇://▇▇▇.▇ ▇▇▇▇▇▇▇▇▇ ▇▇.▇▇▇/campus-life/cas/forms.aspx, Cazenovia, NY 13035 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars CazCash account balance when you graduate, withdraw or leave SUNY CobleskillCazenovia College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. You agree to timely examine your receipts and periodic statements and to report any errors or problems to us within a reasonable time. You agree that the time to examine your statement and report to us will depend on the circumstances, but will not, in any circumstance, exceed a total of 60 (sixty) days from the date when the statement containing the error or problem was first mailed or made available to you. If You you do not report within 60 (sixty) days, we will be entitled to treat such information as correct and you will be precluded from asserting otherwise. Telephone or write us, at the phone number or address shown in this Agreement as soon as you can, if you think Your your receipt or statement or receipt is wrong, or if You you need more information about a transaction listed on Your the statement or receipt, please contact .  Give us the CobyCard Office as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include Cardholder and Company names and the account holder name and account number b. .  Describe the error or the transaction in question you are unsure about and explain as clearly as possible the discrepancy. c. Indicate why you believe it is an error or why you need more information.  Tell us the dollar amount of the transactionsuspected error. If You make an oral requestyou give us this information orally or electronically, We we may require You to that you send the us your complaint or question in writing within 10 (ten) business days. We If you provide us with timely notice of an error or problem we will make best efforts to complete Our investigation within 10 business days after We hear from You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We will re-credit the account holder’s account within 10 business days for the amount matter and notify you of the error. If We decide that there was no error, We will send You a written explanation after We finish Our investigationresults as soon as reasonably possible under the circumstances. You may ask for copies of the documents used that we use in the our investigation. Eligible refunds We will not provide provisional credit for the questioned transaction(s) while we are processed investigating it. You may have zero liability for unauthorized use of your Business Debit MasterCard® at merchant locations displaying the MasterCard symbol when it is used for Signature based transactions, PIN-based transactions at Point-of-Sale and ATM. Zero liability is provided if you exercise reasonable care in safeguarding the card from risk of loss or theft and upon graduationbecoming aware you promptly report the loss or theft to us. TELL US AT ONCE if you believe your Card and/or PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. If you believe your Card and/or PIN is lost, stolen or withdrawal from SUNY Cobleskillused without your permission, you agree to notify us immediately and to promptly confirm such notice in writing. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end of the Spring semester in which the request is submitted. Refund requests must be submitted online by the second Friday in May at: During normal business hours ▇-▇▇▇-▇▇▇-▇▇▇▇ (After hours ▇-▇▇▇-▇▇▇-▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. You ) If your Card or PIN is lost, stolen, or used without your permission, we may request you to sign an affidavit to assist in bringing criminal or civil proceedings against the person(s) responsible. In most cases we will require verification that a refund police report of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is requiredthe incident was filed. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the errordiscrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: Osprey 1Card Service Center PO Box 1305 Doylestown, PA 18901-0117 Or via email at ▇▇▇▇▇://▇@▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND d. Refund Methods: i. Checks: Refund checks ▇ No refunds will be mailed issued if Cardholder has a pending financial obligation to Your mailing address on file with the College, unless a specific address is provided with the University. Pending financial obligations must be satisfied prior to an ▇▇▇▇▇ Bucks refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;being granted.

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You, You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If an error is detected We decide to do this, We will re-credit the account holder’s account within 10 business days for the amount of the errordiscrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submittedemail request. Refund requests must be submitted online in writing to the Sweet Briar College Campus Card Service Center by the second Friday in May at: emailing ▇▇▇▇▇://▇@▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. You may request a refund of your CobyCash & Downtown Dollars SweetCash account balance when you graduate, withdraw or leave SUNY CobleskillSweet Briar College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. Refund Methods:A $15.00 refund service fee will be deducted from the refund. i. Checks: Refund checks e. Refunds will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;file.

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the errorIf the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: Point University Business Office ▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx▇ West Point, GA 31833 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars Skyhawk Bucks account balance when you graduate, withdraw or leave SUNY CobleskillPoint University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You you think Your that an EFT shown on your statement or receipt is wrongincorrect, or if You you need more information about a transaction an EFT, contact us at the telephone number listed on Your statement or receipt, please contact under HOW TO CONTACT US at the CobyCard Office as soon as possible using end of this disclosure and in the Handbook. Please give us all the information requested under WHAT TO TELL US IN CASE OF ERROR OR INQUIRY at the end of this disclosure and in the Contact section of this agreementHandbook. We must hear from You you no later than 60 SIXTY days after We made available we sent you the First electronic FIRST statement on which the error or problem or error appeared. When calling or notifying If you tell us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral requestorally, We we may require You to that you send the us your complaint or question in writing within 10 TEN business days. We will make best efforts to complete Our tell you the results of our investigation within 10 ten business days after We hear from You, (twenty business days if you have a new account) and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 forty-five days (ninety days for POS transactions, transactions involving foreign countries, or new accounts) to investigate the discrepancyinvestigate. If an error is detected We we decide to do this, we will re-provisionally credit the account holder’s your account within 10 ten business days (twenty days on new accounts) for the amount you think is in error so you will have use of the errormoney during our investigation. If We your complaint or question involves unauthorized use of your VISA® Debit Card and your account is not new, we will provisionally credit your account within five business days. If we ask you to put your complaint or question in writing and we do not receive it within ten business days, we are not required to provisionally credit your account. Whether or not we decide that there was no an error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may can ask for copies of the documents we used in the our investigation. Eligible refunds If we determine that there was an error, we will post any credit to which you are processed upon graduationentitled to your account, or withdrawal from SUNY Cobleskillchange a previously-posted provisional credit to a permanent credit. A completed refund request form must be submitted If we determine there was no error entitling you to a credit, we will reverse any provisional credit and pay any overdrafts without charging an overdraft fee for five days after we sent you written notice that the credit has been reversed, but only to the CobyCard office and eligible refunds extent the overdrafts are equal to or less than the provisional credit amount; overdrafts exceeding the provisional credit amount will be processed at the end of the Spring semester in which the request is submittedsubject to our normal fees. Refund requests must be submitted online by the second Friday in May at: ▇▇▇▇▇://▇▇▇You agree to immediately restore any negative account balance.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You, You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If an error is detected We decide to do this, We will re-credit the account holder’s account within 10 business days for the amount of the errordiscrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: Roosevelt University Food Services ▇▇▇ ▇▇▇▇▇://▇▇▇.▇ ▇▇▇▇▇▇▇▇ ▇▇▇.▇▇▇/campus-life/cas/forms.aspx. Chicago, IL 60605 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars ▇▇▇▇▇▇▇▇▇ ▇▇▇▇ account balance when you graduate, withdraw or leave SUNY CobleskillRoosevelt University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇.

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You, You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If an error is detected We decide to do this, We will re-credit the account holder’s account within 10 business days for the amount of the errordiscrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: ▇▇▇▇▇://▇▇▇.Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 Or emailed to: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars USJ Blue ▇▇▇ ▇▇▇▇ account balance when you graduate, withdraw or leave SUNY CobleskillUniversity of Saint ▇▇▇▇▇▇. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 15.01 or more AND AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to USJ Blue ▇▇▇ ▇▇▇▇ the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction.

Error Resolution. In case of errors or questions about your electronic transfers, see Contact Plumas Bank on page 1. You are responsible to promptly review all statements and report any irregularities to Plumas Bank at once. If You you think Your your statement or receipt is wrong, wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt, please contact the CobyCard Office as soon as possible using the information in the Contact section of this agreement. We Plumas Bank must hear from You you no later than 60 days after We made available Plumas Bank sent the First electronic first statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder : (1) tell Plumas Bank your name and account number b. Describe , (2) describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate you can why you believe it is an error or why you need more information, and (3) tell Plumas Bank the dollar amount of the transactionsuspected error. If You make an oral requestyou tell Plumas Bank orally, We Plumas Bank may require You to that you send the Plumas Bank your complaint or question in writing within 10 business days. We Plumas Bank will make best efforts to complete Our investigation determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after We hear Plumas Bank hears from You, you and will correct any error promptly. HoweverIf Plumas Bank needs more time, We however, Plumas Bank may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate the discrepancyyour complaint or question. If an error is detected We Plumas Bank decides to do this, Plumas Bank will re-credit the account holder’s your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you have use of the errormoney during the time it takes Plumas Bank to complete its investigation. If We decide that Plumas Bank asks you to put your complaint or question in writing and Plumas Bank does not receive it within 10 business days, Plumas Bank may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. Plumas Bank will tell you the results within three business days after completing the investigation. If Plumas Bank decides there was no error, We Plumas Bank will send You you a written explanation after We finish Our investigationexplanation. You may ask for copies of the documents that Plumas Bank used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY CobleskillYou have received and understand all signature card rules and regulations and all agreements and disclosures connected with the opening of accounts and acknowledge that this Agreement is in addition to any of these agreements and disclosures. A completed refund request form must be submitted You will continue to receive regular account statements that describe all transactions for the CobyCard office and eligible refunds accounts including the transactions that you have initiated through the SERVICES. You acknowledge that any fees for the SERVICES will be processed at the end paid as disclosed on Plumas Bank’s Schedule of the Spring semester Services Fee and Charges. These fees are in which the request is submitted. Refund requests must be submitted online addition to any fees and service charges currently being paid for any other Plumas Bank products and services used by the second Friday Account Holder. Any pricing or policy changes adopted by Plumas Bank in May at: the future will constitute modifications or addendums to this Agreement but will not nullify it. You acknowledge that you may be asked to designate a payment account for selected services, such as Online ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1▇ Pay, and authorize Plumas Bank to charge your account or any other account for the fees. Refund** You agree to pay any additional reasonable charges for services you request that are not covered by this Agreement. You are also responsible for telephone and internet service fees you incur in connection with your use of the SERVICES. You and your User(s) are responsible for obtaining, maintaining, and updating the necessary hardware and related equipment needed to utilize the SERVICES. As of the date of this Agreement, the necessary equipment includes: Personal Computer with Internet access and web browser with 128 bit encryption. To You: a. ensure your ability to view various features of the Plumas Bank’s web site, you understand it is your responsibility to update your web browser periodically so that the entire web site may be viewed. You agree to notify Plumas Bank immediately if you believe an unauthorized person knows your Login ID and/or PIN, or that someone has transferred or may request transfer money from your account without your permission or if your Login ID and/or PIN have been lost or stolen. Telephoning is the best way of keeping your possible losses to a refund minimum. You understand that you could lose all the money in your account, plus your maximum overdraft line of credit. If you believe your Login ID and/or PIN have become known to an unauthorized person, lost or stolen, and you notify Plumas Bank within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone uses your Login ID and/or PIN without your permission. If you do not notify Plumas Bank within 2 business days after you learn of the loss or theft of your CobyCash & Downtown Dollars account balance when Login ID and/or PIN, and Plumas Bank can prove it could have stopped someone from using your Login ID and/or PIN without your permission, you graduatecould lose as much as $500. Also, withdraw if your statement shows transfers that you did not make, you will notify Plumas Bank immediately. If you do not notify Plumas Bank within 60 days after the statement was delivered to you, you may not get back any money you lost after the 60 days if Plumas Bank can prove that it could have stopped someone from taking the money if you had told Plumas Bank in time. If a good reason (such as a long trip or leave SUNY Cobleskilla hospital stay) kept you from notifying Plumas Bank, Plumas Bank will extend the time periods. Proof To report any unauthorized use of withdrawal your Login ID and/or PIN or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for if they become lost or misdirected mailstolen, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;contact Plumas Bank (see Contact Plumas Bank on page 1).

Error Resolution. If You think Your statement or receipt is wrong, or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We will re-credit the account holder’s account within 10 business days for the amount of the error. If We decide that there was no error, We will send You a written explanation after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end of the Spring semester in which the request is submitted. Refund requests must be submitted online by the second Friday in May at: ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/cas/forms.aspxforms/ 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND AND ii. A refund request is submitted Online c. No refunds will be issued for amounts less than $10 d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the errorIf the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: ▇▇▇▇▇://▇▇▇.UNA Mane Card Office ▇▇▇▇▇▇▇▇▇▇.▇ ▇▇▇/campus-life/cas/forms.aspx▇▇ Box 5132 Florence, AL 35632 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars Lion Loot account balance when you graduate, withdraw or leave SUNY CobleskillUniversity of North Alabama. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 15.00 or more AND AND ii. A written refund request is submitted c. A $10.00 refund service fee will be deducted from the refund. d. No refunds will be issued for a value of $5.00 or less. e. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. Student ▇▇▇▇: Refund will be posted as a credit to Your student bill if there has an outstanding balance.

Error Resolution. If You think Your statement or receipt is wrong, or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If an error is detected We will re-credit the account holder’s account within 10 business days for the amount of the error. If We decide that there was no error, We will send You a written explanation after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end of the Spring semester in which the request is submitted. Refund requests must be submitted online by the second Friday in May atwriting to: CobyCard Campus Card Center ▇▇▇ ▇▇▇▇▇://▇ ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx▇ – Suffolk Circle Cobleskill, NY 12043 1. Refund** Refund To You: a. You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND AND ii. A written refund request is submitted c. No refunds will be issued for amounts less than $10 d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You think Your statement you suspect a payment has been made in error, telephone us at (▇▇▇) ▇▇▇-▇▇▇▇ or receipt is wrong, or if You need more information about a transaction write us at the address listed on Your statement or receipt, please contact the CobyCard Office above as soon as possible using the information in the Contact section of this agreementyou can. We must hear from You you no later than 60 days after We made available we sent the First electronic first statement on which the problem or error appeared. When calling or notifying You should also contact the bank where you hold your Designated Account. Tell us You must: a. Include the account holder your name and account number b. Describe , describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate you can why you believe it is an error. Tell us the dollar amount of the transactionsuspected error. If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 business days after We we hear from You, you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 days to investigate the discrepancyyour complaint or question. If an error is detected We we decide to do this, we will re-credit the account holder’s your account within 10 business days for the amount you think is in error, so that you will have the use of the errormoney during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, We we will send You you a written explanation after We finish Our investigationexplanation. You may ask for copies of the documents that we used in the our investigation. Eligible refunds are processed upon graduationIN NO EVENT SHALL WE BE LIABLE FOR DAMAGES, INCLUDING FOR DELAY, NON- DELIVERY, NONPAYMENT OR UNDERPAYMENT OF ANY PAYMENT OR SERVICE TRANSACTION, BEYOND THE SUM OF $500.00. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU, ARISING FROM YOUR ACCESS TO, OR USE OF, THE RMP PAYMENT PORTAL. WE WILL BE RESPONSIBLE FOR ACTING ONLY ON THOSE INSTRUCTIONS THAT ARE PROPERLY TRANSMITTED THROUGH THE RMP PAYMENT PORTAL AND ACTUALLY RECEIVED BY US, AND DO NOT ASSUME RESPONSIBILITY FOR MALFUNCTIONS IN COMMUNICATIONS FACILITIES NOT UNDER OUR CONTROL THAT MAY AFFECT THE ACCURACY OR TIMELINESS OF SUCH TRANSMISSIONS. WE ARE NOT RESPONSIBLE FOR ANY LOSSES OR DELAYS IN TRANSMISSION OF INSTRUCTIONS ARISING OUT OF THE USE OF ANY INTERNET ACCESS SERVICE PROVIDER OR CAUSED BY ANY BROWSER OR OTHER SOFTWARE OR OTHER CIRCUMSTANCES BEYOND ITS CONTROL. WE ARE NOT RESPONSIBLE SHOULD YOU PROVIDE INCORRECT INFORMATION OR IF YOUR PAYMENT INSTRUCTIONS ARE NOT GIVEN SUFFICIENTLY IN ADVANCE TO ALLOW FOR TIMELY PROCESSING OF THE PAYMENT YOU REQUESTED. RMP does not charge you any monthly or withdrawal from SUNY Cobleskillpayment transaction fees to use the RMP Payment Portal. A completed refund request form must You will be submitted responsible for paying any amount you may owe other persons or companies related to the CobyCard office and eligible refunds will be processed at the end use of the Spring semester RMP Payment Portal or any bank, debit card or credit card Account linked to your Account in which the request is submitted. Refund requests must be submitted online by the second Friday in May at: ▇▇▇▇▇://▇▇▇RMP Payment Portal.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campus-life/cas/forms.aspx 1. Refund** To You: a. You may request a refund of your CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refunds are processed when: i. The accounts balance is $10.00 or more AND d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If You think Your statement or receipt is wrong, wrong or if You need more information about a transaction listed on Your statement or receipt, please contact the CobyCard Office us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You, You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy. If an error is detected We decide to do this, We will re-credit the account holder’s account within 10 business days for the amount of the errordiscrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be processed at the end completed within 4-6 weeks of the Spring semester in which the request is submitteda written request. Refund requests must be submitted online by the second Friday in May atwriting to: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/campusCampus Card Service Center PO Box 1305 Doylestown, PA 18901-life/cas/forms.aspx0117 1. Refund** To You: a. You may request a refund of your CobyCash & Downtown Dollars 1Card Cash account balance when you graduate, withdraw or leave SUNY CobleskillFairleigh ▇▇▇▇▇▇▇▇▇ University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 10.01 or more AND AND ii. A written refund request is submitted d. Refund Methods: i. Checks: Refund checks A $10.00 refund service fee will be mailed to Your mailing address on file with deducted from the College, unless a specific address is provided with the refund requestrefund. We are not responsible No refunds will be issued for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service;amounts less than $10