Error Severity Levels. TransactTools shall exercise reasonable efforts to correct any Error (as defined below) reported in the current unmodified release of Licensed Software in accordance with the Severity level reasonably assigned to such Error by TransactTools. Severity levels are defined below in the Definitions section of this Exhibit A. Severity 1 Errors—TransactTools shall promptly commence the following procedures upon notification of the problem during Regular Hours and upon confirmation by TransactTools that the Error is a Severity 1 Error:
Appears in 2 contracts
Sources: Application Service Provider Agreement (Archipelago Holdings L L C), Application Service Provider Agreement (Archipelago Holdings L L C)