Common use of Error Severity Levels Clause in Contracts

Error Severity Levels. When reporting Errors to Supplier, Credit Suisse shall classify each Error as follows:‌ (i) A Severity 1 Error is (i) any Error that prevents or seriously disrupts the use of a Product or any major function for its intended purpose, and (ii) any Severity 2 Error that has not been resolved by a temporary workaround or permanent solution within the applicable Resolution Time specified below. (ii) A Severity 2 Error is (i) any Error that seriously impairs, but does not prevent or seriously disrupt, the use of a Product or any major function for its intended purpose, and (ii) any Severity 3 Error that has not been resolved by a temporary workaround or permanent solution within the applicable Resolution Time specified below. (iii) A Severity 3 Error is any Error that causes only a minor impairment in the use of a Product, in whole or in part, for its intended purpose. (iv) A Severity 4 Error is any Error that has no or only a trivial impact on the use of a Product, in whole or in part, for its intended purpose, such as cosmetic or minor spelling errors.

Error Severity Levels. When reporting Errors to Supplier, Credit Suisse shall classify each Error as follows:‌follows: (i) A Severity 1 Error is (i) any Error that prevents or seriously disrupts the use of a Product or any major function for its intended purpose, and (ii) any Severity 2 Error that has not been resolved by a temporary workaround or permanent solution within the applicable Resolution Time specified below.below.‌ (ii) A Severity 2 Error is (i) any Error that seriously impairs, but does not prevent or seriously disrupt, the use of a Product or any major function for its intended purpose, and (ii) any Severity 3 Error that has not been resolved by a temporary workaround or permanent solution within the applicable Resolution Time specified below. (iii) A Severity 3 Error is any Error that causes only a minor impairment in the use of a Product, in whole or in part, for its intended purpose. (iv) A Severity 4 Error is any Error that has no or only a trivial impact on the use of a Product, in whole or in part, for its intended purpose, such as cosmetic or minor spelling errors.