Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of (i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days. 6.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation. 6.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account. 6.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the ten
Appears in 6 contracts
Sources: Consumer Savings Account Agreement, Consumer Interest Checking Account Agreement, Consumer Interest Checking Account Agreement
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of of
(i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.days.
6.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.investigation.
6.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.Account.
6.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the tenten (10) business day period to ninety (90) days before crediting your Account.
6.9.4. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we will not credit your Account.
6.9.5. You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform Website or the Mobile App. Copies of the investigation documentation can be obtained by calling us at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or emailing at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 4 contracts
Sources: Consumer Interest Checking Account Agreement, Consumer Interest Checking Account Agreement, Consumer Interest Checking Account Agreement
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of (i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.
6.9.15.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.
6.9.25.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.
6.9.35.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the tenten (10) business day period to ninety (90) days before crediting your Account.
5.9.4. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we will not credit your Account.
5.9.5. You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform Website or the Mobile App. Copies of the investigation documentation can be obtained by calling us at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or emailing at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 3 contracts
Sources: Demand Deposit Account Agreement, Demand Deposit Account Agreement, Demand Deposit Account Agreement
Errors and Disputes. If you think your account statement or receipt is wrong or if you need more information about a transaction listed on it, please contact Synapse, telephone us at +▇(▇▇▇415) ▇▇▇-▇▇▇▇ 878 - 1068 or email at ▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇, as soon as you can. In your email, you must include: (i) your name and account number; (ii) a description of the error and the dollar amount involved or the transfer you are unsure about; (iii) a clear explanation as to why you believe it is an error or why you need more information; and (iv) approximately when the error took place. If you need more information about our error resolution process, email ▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. You We must report any errors within hear from you no later than sixty (60) days from after we provided the earlier of (i) FIRST statement on which the date the statement was made available to you on the Platform Website and/or the Mobile App problem or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amountappeared. If you call ustell us orally, we may request require that you send us your complaint or question in writing within ten (10) business days.
6.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional timedo this, we will credit your Deposit Account within ten (10) business days for the amount you think is in error within ten (10) business dayserror, so that you will have the use of the money during the time it takes us to complete the our investigation.
6.9.2. If we ask you to put your Account was opened less than thirty (30) days before the date of the suspected error, compliance or question in writing and we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.
6.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the do not receive it within ten
Appears in 1 contract
Sources: Consumer Deposit Account Agreement
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of of
(i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.days.
6.9.15.7.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.investigation.
6.9.25.7.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.Account.
6.9.35.7.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the tenten (10) business day period to ninety (90) days before crediting your Account.
5.7.4. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we will not credit your Account.
5.7.5. You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform Website or the Mobile App. Copies of the investigation documentation can be obtained by calling us at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or emailing at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Sources: Consumer Reserve Account Agreement
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of of
(i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.days.
6.9.15.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.investigation.
6.9.25.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.Account.
6.9.35.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the tenten (10) business day period to ninety (90) days before crediting your Account.
5.9.4. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we will not credit your Account.
5.9.5. You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform Website or the Mobile App. Copies of the investigation documentation can be obtained by calling us at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or emailing at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Sources: Demand Deposit Account Agreement
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇+1(415) ▇▇▇-▇▇▇▇ 688- 2943 or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of (i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.
6.9.15.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.
6.9.25.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.
6.9.35.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the tenten (10) business day period to ninety (90) days before crediting your Account.
5.9.4. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we will not credit your Account.
5.9.5. You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform Website or the Mobile App. Copies of the investigation documentation can be obtained by calling us at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or emailing at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Sources: Demand Deposit Account Agreement
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇+1(415) ▇▇▇-▇▇▇▇ 688 -2943 or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of of
(i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.
6.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.
6.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.
6.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the tenten (10) business day period to ninety (90) days before crediting your Account.
6.9.4. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we will not credit your Account.
6.9.5. You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform Website or the Mobile App. Copies of the investigation documentation can be obtained by calling us at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or emailing at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Errors and Disputes. If you think your statement is wrong or if you need more information about a transaction listed on it, please contact Synapse, at +▇(▇▇▇) ▇▇▇-▇▇▇▇ or email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. You must report any errors within sixty (60) days from the earlier of (i) the date the statement was made available to you on the Platform Website and/or the Mobile App or (ii) the date you access your Account and would have been able to see the error. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.
6.9.15.9.1. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.
6.9.25.9.2. If your Account was opened less than thirty (30) days before the date of the suspected error, we may extend the ten (10) business day period to twenty (20) business days before crediting your Account.
6.9.35.9.3. If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the ten
Appears in 1 contract
Sources: Demand Deposit Account Agreement