Common use of Escalation and Exceptions Clause in Contracts

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ Director, Computing Platform: Service Owner Information Technologies ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ (▇▇▇)-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Associate Director, Customer Service Manager Support Services ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇-▇▇▇-▇▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact ▇▇▇▇▇ ▇▇▇▇▇▇ Service Owner Dir., IT Applications ▇▇▇▇▇ Director, Computing Platform: Service Owner Information Technologies ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ (▇▇▇)-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Associate Director, Customer Service Manager Support Services ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Service Manager Assoc. Dir., IT CSS ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO / CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact ▇▇▇▇▇ ▇▇▇▇▇ Service Owner Director, IT Networks ▇▇▇▇▇▇ Director, Computing Platform: Service Owner Information Technologies ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ (▇▇▇)-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Associate Director, Customer Service Manager Support Services ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ Service Manager Director, IT Customer Support ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇@▇▇▇.▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO / CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact ▇▇▇▇▇ ▇▇▇▇▇ Service Owner Director, IT Networks ▇▇▇▇▇▇ Director, Computing Platform: Service Owner Information Technologies ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ (▇▇▇)-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Associate Director, Customer Service Manager Support Services ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ Service Manager Director, IT Customer Support ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇@▇▇▇.▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact ▇Service Owner ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ Director, Computing Platform: Service Owner Information Technologies ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ (▇▇▇)-▇▇▇-▇▇▇▇ ▇Information Security & Privacy Officer Service Manager ▇▇ ▇▇▇▇▇▇▇▇ Associate Director, Customer Service Manager Support Services ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇-▇▇▇-▇▇▇▇ Director of IT Customer Services To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO / UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. UNM IT Contact ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ Director, Computing Platform: Service Owner Information Technologies ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ (▇▇▇)-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Associate Director, Customer Service Manager Support Services IT Fiscal Operations Director 505.277.0147 ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇-▇▇ ▇▇ ▇▇▇-▇▇▇▇▇ IT Customer Support Services Service Manager Director 505.277.0960 ▇▇▇@▇▇▇.▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO / CIO/UNM IT will respond to the message within 5 business days and escalate any mutually agreed upon exceptions to the IT Strategic Advisory Council (ITSAC) and UNM's Senior Administration for review, approval, and funding, if necessary.