Common use of Escalation and Exceptions Clause in Contracts

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. IT Shared Services Contacts Service Owner Name: ▇▇▇▇▇ ▇▇▇▇ Title: Director of Technical Support Services Phone: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇.▇▇▇▇@▇▇▇.▇▇▇ Service Manager Name: ▇▇▇▇▇ ▇▇▇▇▇▇▇ Title: Manager of Endpoint Systems Phone: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO/IT Shared Services will respond to the message within 5 business days and escalate any mutually agreed upon exceptions for review, approval, and funding, if necessary.

Escalation and Exceptions. If you are not satisfied with the performance of the service or incident/request process, please contact the Service Owner or Service Manager. IT Shared Services Contacts Contacts: Service Owner Name: ▇▇▇▇▇ ▇▇▇▇ Title: Director of Technical Support Services Phone: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇.▇▇▇▇@▇▇▇.▇▇▇ Service Manager Name: ▇▇▇▇▇ ▇▇▇▇▇▇▇ Title: Manager of Endpoint Systems Phone: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇ To request exceptions to defined service levels based on exceptional business needs, please email ▇▇▇@▇▇▇.▇▇▇. The Office of the CIO/IT Shared Services will respond to the message within 5 business days and escalate any mutually agreed upon exceptions for review, approval, and funding, if necessary.