Common use of Escalation Path Clause in Contracts

Escalation Path. (a) OEM shall provide Wang a telephone number for the purpose of contacting OEM's technical support group to refer to End User problems and issues that are outside the scope of this Agreement and to obtain technical assistance in the resolution of End User problems. (b) OEM shall provide this service, at the least, Monday through Friday each week, 8:00 A.M. to 5:00 P.M. U.S. Eastern Time. (c) When the End User's problem cannot be resolved over the phone or through the application of Remedial Maintenance Service by Wang, then OEM may opt to provide its technical support on site. Such support will be provided at no cost to Wang. (d) All OEM technical support service shall be provided to Wang at no cost.