Common use of ESCALATION PROCEDURES Clause in Contracts

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Managing Partner (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive Project Director at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive Project Director cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Managing Risk Advisory Partner (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive Project Manager at Vendor Guidehouse, LLP (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five (5) business days after the memorandum is received by the First Escalation Team.. . In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two (2) business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive Project Manager at Guidehouse, LLP cannot reach a resolution within ten (10) business days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Director, Enterprise Contracts Contract Management of DIR and the Vendor’s Managing Partner Guidehouse, LLP President (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive Partner (▇▇▇▇▇▇ ▇▇▇▇▇▇) at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive Partner cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Managing Partner COO, Assurance (▇▇▇▇▇ ▇▇▇▇) (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive Contract Manager at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five business days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive Vendor Contract Manager cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Director, Enterprise Contracts Management of DIR and the Vendor’s Managing Partner Account Executive (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive Delivery Partner at Vendor Stonyhurst (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five business days after the memorandum is received by the First Escalation Team.. . In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two (2) business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive Delivery Partner at Stonyhurst cannot reach a resolution within ten (10) business days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Director, Enterprise Contracts Contract Management of DIR and the VendorStonyhurst’s Managing Partner (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Project Executive at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Project Executive cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s Managing Partner State of Texas Account Executive (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.

ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Engagement Executive JOB TITLE at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. . In the event one Project Manager refuses to sign the pro-pro- offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Engagement Executive JOB TITLE VENDOR cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Director, Enterprise Contracts Contract Management of DIR and the Vendor’s Managing Partner JOB TITLE (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.