Escalation Process. The Parties agree an escalation process for faults that are not cleared within the timescales given in Annex C - Quality of Service, the names and contact details of staff in the escalation process is set out in Schedule 1 - Contact details.
Appears in 3 contracts
Sources: Wholesale Point of Presence Dedicated Internet Access Services Agreement, Wholesale Point of Presence Dedicated Internet Access Services Agreement, Wholesale Point of Presence Dedicated Internet Access Services Agreement
Escalation Process. The Parties will agree an escalation process for faults that are not cleared within the timescales given in Annex C G - Quality of Service, so that the problem can be drawn to the attention of more senior management. The names and contact details of staff in the escalation process is will be set out in Schedule 1 - Contact details.
Appears in 1 contract
Sources: Broadband Resale Agreement
Escalation Process. The Parties will agree an escalation process for faults that are not cleared within the timescales given in Annex C 6 - Quality of Service, so that the problem can be drawn to the attention of more senior management. The names and contact details of staff in the escalation process is will be set out in Schedule 1 - Contact details.
Appears in 1 contract
Sources: Wholesale Point of Presence Dedicated Internet Access Services Agreement