Common use of Escalation Process Clause in Contracts

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours ???????????? Executive Director After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours ?????????? Executive Director After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days ????????????? Executive Director After 14 days Full contact details are included as Table 2 7.6.2 Escalation will be deemed to occur where the Client considers that there has been a failure to provide the agreed level of service. The Service Provider will in these circumstances empower suitable personnel with a level of authority, control and resources to ensure the Service Provider meets the agreed level of service.

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours ???????????? NMC Engineer & Operations Manager & Executive Director After 1 hour After 3 hours After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours ?????????? NMC Engineer & Operations Manager & Executive Director After 2 hours After 4 hours After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days ????????????? NMC Engineer & Operations Manager & Executive Director After 5 days After 8 days After 14 days Full contact details are included as Table 2 7.6.2 Escalation will be deemed to occur where the Client considers that there has been a failure to provide the agreed level of service. The Service Provider will in these circumstances empower suitable personnel with a level of authority, control and resources to ensure the Service Provider meets the agreed level of service.

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours & & ???????????? Executive Director After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours & & ?????????? Executive Director After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days & & ????????????? Executive Director After 14 days Full contact details are included as Table 2 7.6.2 Escalation will be deemed to occur where the Client considers that there has been a failure to provide the agreed level of service. The Service Provider will in these circumstances empower suitable personnel with a level of authority, control and resources to ensure the Service Provider meets the agreed level of service.