ETA and CSR Clause Samples

The 'ETA and CSR' clause defines the responsibilities and timelines related to the Estimated Time of Arrival (ETA) of goods or services and the issuance of a Certificate of Shipment or Receipt (CSR). Typically, this clause requires the supplier to provide advance notice of the ETA and to furnish a CSR as proof that the goods have been shipped or received according to the contract terms. By establishing clear expectations for delivery timing and documentation, the clause helps ensure transparency in the supply chain and provides both parties with verifiable records, thereby reducing the risk of disputes over delivery performance.
ETA and CSR. In the event that emergency technical support provided from the Vendor's technical support center is not sufficient to resolve an E1 Emergency Condition, the Vendor must send a technically qualified person or persons to the site of such emergency condition or problem to assist the Owner's employees in solving such condition or problem. The Vendor's technically qualified person or persons must be on-site as soon as possible, but in no event more than twenty-four (24) hours after notification to the Vendor by the Owner, or at such later time as may be mutually agreed on by the Parties. In the event that emergency technical support provided from the Vendor's technical support center is not sufficient to resolve an E2 Emergency Condition, then the Parties will mutually agree to a desired course of action, which may include requiring the Vendor to send a technically qualified person or persons to the site of such emergency. A CSR may be submitted by the Owner to request a repair or work-around of an emergency condition or repair of a non-emergency problem, or to request a Software Upgrade or an Equipment Upgrade or other Software or Equipment operational enhancement. The Owner's CSRs will define the condition or problem and state whether the Owner considers the CSR to be for a Software Upgrade or an Equipment Upgrade or other Software or Equipment operational enhancement. Changes to the System, any PCS System or any PCS Sub-System resulting from any CSR must be fully tested and accepted in accordance with the Specifications. The Vendor must respond to the submission of a CSR by the Owner within five (5) Business Days, acknowledging receipt of the CSR. Within thirty (30) days of receipt of the CSR, the Vendor will respond to the CSR summarizing the Vendor's intended actions to handle the CSR. A CSR may result in System fixes or enhancements, or in Product modifications reasonably acceptable to the Owner. Notwithstanding the above, no event, lack of functionality or failure of the Test-bed Laboratory will be assigned as an E1 Emergency Condition or E2 Emergency Condition. Any such event, lack of functionality or failure applicable to the Test-bed Laboratory, which would otherwise be assigned such a category in accordance with the definitions above, will be assigned a P1 Major Condition.
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ETA and CSR. In the event that emergency or non-emergency ----------- technical support provided from the Vendor's technical support center is not sufficient to resolve an E1 Emergency Condition or an E2 Emergency Condition, a P1 Major Condition or a P2 Significant Problem, the Vendor must send a technically qualified person or persons to the site of such emergency condition or problem to assist the Owner's employees in solving such condition or problem. The Vendor's technically qualified person or persons must be on-site within twelve (12) hours after notification to the Vendor by the Owner, or at such later time as may be determined by the Owner. A CSR will be submitted by the Owner to request a repair of the emergency condition or the non-emergency problem, or to request the addition of a Software or Equipment Upgrade or other Software or Equipment Feature Enhancement. The Owner's CSRs will define the condition or problem and state whether the Owner considers the CSR to be for a Software/Equipment Upgrade or Software/Equipment Enhancement. Changes to the System or any PCS System resulting from CSRs must be fully tested and accepted in accordance with the Specifications. The Vendor must respond to the submission of a CSR by the Owner within five (5) business days, acknowledging receipt of the CSR, confirming or denying agreement with the Owner's assessment of whether the CSR may be considered a Software or Equipment Upgrade or a Software or Equipment Feature Enhancement and summarizing the Vendor's intended actions to handle the CSR. A CSR may result in System fixes, or enhancements, resulting in Product modifications reasonably acceptable to the Owner.
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ETA and CSR. In the event that emergency or non-emergency technical support provided from Supplier's technical support center is not sufficient to resolve an El Emergency Condition or an E2 Emergency Condition, a P 1 Major Condition or a P2 Significant Problem, Supplier must send a technically qualified person or persons to the site of such emergency condition or problem to assist Sprint's employees in solving such condition or problem. Supplier's technically qualified person or persons must be on-site as soon as practicable after the mutual determination that the support provided by Supplier's technical assistance center is not sufficient to resolve the condition, but in no event more than 24 hours after such determination, or at such later time as may be determined by Sprint. A CSR will be submitted by Sprint to request a repair of the emergency condition or the non-emergency problem, or to request the addition of a Software or Equipment Upgrade or other Software or Equipment Enhancement. Sprint's CSRs will define the condition or problem and state whether Sprint considers the CSR to be for a Software/Equipment Upgrade or Software/Equipment Enhancement. Changes to the System resulting from CSRs must be fully tested and accepted in accordance with the Specifications. Supplier must respond to the submission of a CSR by Sprint within five (5) business days, acknowledging receipt of the CSR, confirming or denying agreement with Sprint's assessment of whether the CSR may be considered a Software or Equipment Upgrade or a Software or Equipment Enhancement and summarizing Supplier's intended actions to handle the CSR. A CSR may result in System fixes, or enhancements, resulting in Equipment modifications reasonably acceptable to Sprint. SPRINT PROPRIETARY INFORMATION - RESTRICTED
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Related to ETA and CSR

  • System and Data Access Services a. System. Subject to the terms and conditions of this Addendum and solely for the purpose of providing access to Fund Data as set forth herein, State Street hereby agrees to provide the Fund, or certain third parties approved by State Street that serve as the Fund`s investment advisors, investment managers or fund accountants (the "Fund Accountants") or as the Fund`s independent auditors (the "Auditor"), with access to State Street`s Multicurrency HORIZONR Accounting System and the other information systems described in Attachment A (collectively, the "System") on a remote basis solely on the computer hardware, system software and telecommunication links described in Attachment B (the "Designated Configuration") or on any designated substitute or back-up equipment configuration consented to in writing by State Street, such consent not to be unreasonably withheld.

  • Data Access Services State Street agrees to make available to the Fund the Data Access Services subject to the terms and conditions of this Addendum and such data access operating standards and procedures as may be issued by State Street from time to time. The Fund shall be able to access the System to (i) originate electronic instructions to State Street in order to (a) effect the transfer or movement of cash or securities held under custody by State Street or (b) transmit accounting or other information (the transactions described in (i)(a) and (i)(b) above are referred to herein as “Client Originated Electronic Financial Instructions”), and (ii) access data for the purpose of reporting and analysis, which shall all be deemed to be Data Access Services for purposes of this Addendum.

  • Data Access Access to Contract and State Data The Contractor shall provide to the Client Agency access to any data, as defined in Conn. Gen Stat. Sec. 4e-1, concerning the Contract and the Client Agency that are in the possession or control of the Contractor upon demand and shall provide the data to the Client Agency in a format prescribed by the Client Agency and the State Auditors of Public Accounts at no additional cost.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring per-circuit local loop charges ranging from $152 to $1,504 and non-recurring charges ranging from $200 to $1,000 for DS-1 and DS-3 Access Service at 4 CLLI codes mutually agreed upon by the Customer and the Company.

  • Access to Personnel File Each employee shall have reasonable access to his/her personnel file for the purpose of reviewing any evaluations or formal disciplinary notations contained therein, in the presence of the Director of Personnel or designate. An employee has the right to request copies of any evaluations in this file.