Evaluation Criteria for Auditor Acceptance. NYSERDA will conduct due diligence in the evaluation of the applicant and the information provided on the Participation Agreement Application Signature Form and review all submitted documentation prior to approving an Agreement. NYSERDA will not make a determination on any Participation Agreement until all the requested information is received by NYSERDA from the applicant. The decision to fully execute an Agreement is at NYSERDA’s sole discretion. (a) NYSERDA key evaluation criteria include, but are not limited to the following: (i) The applicant’s commitment to fair and ethical business practices as demonstrated through review of resources including, but not limited to, the Better Business Bureau, NYS Department of Labor, and consumer reviews. (ii) A minimum of six months experience working in the field of residential, one-to- four family energy efficiency completing audits, ratings, or similar services. (b) For applicants who have participated in or who are currently participating in this or other NYSERDA programs, the past performance of the applicant and/or certified individuals in other NYSERDA programs which may include but is not limited to: (i) The quality of workmanship documented through Quality Assurance (QA) / Quality Control (QC) processes. (ii) Demonstration of the applicant’s ability to properly, and consistently, follow policies and procedures. (iii) Satisfactory and expedient resolution of non-conformances discovered during QA field inspection(s). (iv) Satisfactory and professional interaction with NYSERDA staff, participants, other contractors and Implementation Contractors. (v) Satisfactory record of fair and ethical business practices. (vi) Responsiveness to participant complaints, Implementation Contractor inquiries, and NYSERDA directives. (vii) Has not been suspended or terminated from a program.
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