Common use of Exemptions from Service Guarantee Clause in Contracts

Exemptions from Service Guarantee. The following situations will be exempt from F&S’s service guarantee: 1. Scheduled interruptions; 2. Failures caused by errors in third-party software utilized; 3. Failures in products or services which are not included in the Agreement; 4. Failures caused by the Client’s actions contrary to user instructions or resulting from the Client’s operating systems or application software; 5. Violations of Cloud Vendor’s acceptable use policy; 6. Failures due to hostile actions by third parties such as denial-of-service attacks; 7. Interruptions resulting from law and public authority enforced activities; 8. Payment failure; and 9. No compensation will be payable to the Client during a free-of-charge trial period or temporary usage (i.e. interim landing page).

Exemptions from Service Guarantee. The following situations will be exempt from F&S’s service guarantee: 1. Scheduled interruptions; 2. Failures caused by errors in third-party software utilized; 3. Failures in products or services which are not included in the Agreement; 4. Failures caused by the Client’s actions contrary to user instructions or resulting from the Client’s operating systems or application software; 5. Violations of Cloud Vendor’s acceptable use policy; 6. Failures due to hostile actions by third parties such as denial-of-service attacks; 7. Interruptions resulting from law and public authority enforced activities; 8. Payment failure; and 9. No compensation will be payable to the Client during a free-of-charge trial period or temporary usage (i.e. interim landing page)period.