Common use of Facilities and Operations Clause in Contracts

Facilities and Operations. The Contractor will provide facilities and Information Technology (IT) operational environment that is compliant with the necessary regulations supporting HIPAA and PCI compliance, including but not limited to manual collection and tracking of data. These assumptions identified in Attachment B are pro forma and should not dictate or inform Contractor’s forecasts or scheduling of staffing levels. Successful management of staffing levels to meet service and cost goals will utilize workforce management software and real time monitoring of interval volumes compared to plan, and proper in the moment adjustment of queue staffing in response.

Facilities and Operations. The Contractor will provide facilities and Information Technology (IT) operational environment that is compliant with the necessary regulations supporting HIPAA and PCI compliance, including but not limited to manual collection and tracking of data. These assumptions identified in Attachment B are pro forma and should not dictate or inform Contractor’s forecasts or scheduling of staffing levels. Successful management of staffing levels to meet service and cost goals will utilize workforce management software and real time monitoring of interval volumes compared to plan, and proper in the moment adjustment of queue staffing in response.