Failing to Pay. 6.1 If the Supply Customer fails to pay any undisputed part of a Heat Bill by the Due Date, Supplier may take one or more of the following actions:- 6.1.1 require the Supply Customer to pay by another method; 6.1.2 charge the Supply Customer interest on the overdue amount at a rate of REDACTED UNDER FOIA 43 COMMERCIAL INTERESTS (any interest accruing under this Clause 6.1.2 shall be compounded with the overdue amount on the last day of each month and payable on demand); 6.1.3 require that a Refundable Deposit is provided; 6.1.4 if the Supply Customer pays by direct debit, increase the amount debited from its bank account so that Supplier can recover the difference over a period that is reasonably acceptable to Supplier, provided that the Supplier has given the Supply Customer prior notice of such increase; 6.1.5 take court action to recover the debt and Supplier's costs; and/or 6.1.6 disconnect or suspend the Supply Customer's Heat Supply (Supplier may also suspend or disconnect the Supply Customer's Heat Supply where it has validly requested a Refundable Deposit under this Clause 6 and the Supply Customer has failed to provide this). 6.2 At least five (5) Business Days before Supplier disconnects or suspends the Heat Supply in accordance with Clause 6.1, Supplier shall:- 6.2.1 send the Supply Customer at least two reminder emails (which shall be sent not less than twenty (24) hours of a working day apart); 6.2.2 use reasonable endeavours to contact the Supply Customer by phone at least twice over a period of seven (7) days; and 6.2.3 send a notice to Supply Customer in accordance with Clause 22.5.
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