Failure Analysis. Within [*], SSI shall perform a formal failure analysis to root cause for all field related failures or where a Product falls outside of defined Reliability standards of the Specifications. SSI shall provide StorageTek the results of the analysis, SSI's corrective action, data regarding the effectiveness of the corrective action and disposition of Spare Parts affected by the corrective action. In addition, design failure mode effect analysis or process failure effect mode analysis, if deemed appropriate by SSI, will be conducted as part of the corrective action process. If in any [*] SSI fails to meet the minimum failure analysis "track to closure" performance minimum in the Scorecard, SSI's Vice President and General Manager for will meet with StorageTek's Vice President of Quality in Louisville, Colorado to establish appropriate corrective actions.
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Sources: Distributor Agreement (Engenio Information Technologies, Inc.), Distributor Agreement (Engenio Information Technologies, Inc.)