Common use of Fault Handling Clause in Contracts

Fault Handling. 2.1 The Fault Contact Point of the Party to whom the fault is reported (“Reported Party”) shall immediately report the occurrence of such fault to the operation and maintenance in-charge of the Reported Party. 2.2 The Parties shall take immediate steps to rectify the problems. This includes but is not limited to arranging any replacement equipment or its parts thereof. 2.3 The Parties shall maintain the communication links at the affected site(s) and report on the progress of the restoration work. 2.4 The engineering teams deputed from both the sides shall try to rectify the fault to the best of their abilities and available resources. 2.5 The engineering teams shall keep their immediate supervisors informed about the progress. 2.6 Where a fault persists, and Party considers that progress of the remedy is not satisfactory such Party may require that the fault rectification be escalated to a higher level consisting of immediate supervisors of the Fault Contact Points. 2.7 Failure to rectify a fault within fifteen (15) Calendar Days after escalation in terms of Clause

Fault Handling. 2.1 The Fault Contact Point of the Party to whom the fault is reported (“Reported Party”) shall immediately report the occurrence of such fault to the operation and maintenance in-charge of the Reported Party. 2.2 The Parties shall take immediate steps to rectify the problems. This includes but is not limited to arranging any replacement equipment or its parts thereof. 2.3 The Parties shall maintain the communication links at the affected site(s) and report on the progress of the restoration work. 2.4 The engineering teams deputed from both the sides shall try to rectify the fault to the best of their abilities and available resources. 2.5 The engineering teams shall keep their immediate supervisors informed about the progress. 2.6 Where a fault persists, and Party considers that progress of the remedy is not satisfactory such Party may require that the fault rectification be escalated to a higher level consisting of immediate supervisors of the Fault Contact Points. 2.7 Failure to rectify a fault within fifteen (15) Calendar Days after escalation in terms of ClauseClause 2.6 above shall entitle either Party to require the matter to be placed before the chief technical officers (or equivalent) of the Parties for resolution by them as soon as possible. 2.8 Each Party shall ensure that sufficient stock of spare parts and back up equipment is maintained in accordance with good industry practice to ensure efficient fault handling and rectification.