Common use of Fault Handling Clause in Contracts

Fault Handling. During the fault investigation period by the Providing Operator, the Providing Operator may need to disconnect the Blockwiring circuits at the BIP or at the sub local box. The Providing Operator may also require assistance from the Requesting Operator in testing the faulty circuits. There may also be cases where the Providing Operator’s staff shall have to enter the customer premises to perform the fault investigation or restoration and if this is the case, the Providing Operator shall notify the Requesting Operator to arrange a joint visit. Upon clearing the fault, the Providing Operator shall provide the Requesting Operator the fault restoration time and action taken to restore the fault. The fault docket is then closed. The Providing Operator shall work towards the agreed target restoration time specified in Schedule 2 of the Blockwiring Agreement.