Common use of Fault Repair Clause in Contracts

Fault Repair. 2.1.1 The Customer may report faults in Equipment by telephoning 01792 762646 or emailing: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇.▇▇ 2.1.2 Following a fault report, ▇▇▇▇▇ Business Systems Ltd (GBS) will raise a support ticket and respond by: (a) providing advice by telephone, including where appropriate advice as to tests and checks to be carried out by the Customer; (b) where possible, carrying out diagnostic checks from GBS premises; and (c) where it is considered necessary, and as soon as reasonably practicable, visiting the Site where (a) and (b) do not diagnose or clear the fault. 2.1.3 Where replacement parts are provided by GBS, the parts removed will become the property of GBS. 2.1.4 GBS may remove all or part of the Equipment from the Site for the purpose of inspection, testing and repair, but whenever reasonably practicable will take steps to protect the continuity of the Customer's service.