Fault Repair. On diagnosis of the fault, any replacement hardware will be ordered an on-site engineer will be arranged. Where replacement hardware cannot be provided the client will be advised of this and a plan of action will be discussed and agreed with the client. Hardware may be unavailable due to stock shortage or delays in shipping. If the fault is fixable as a software or system configuration change this will be carried out remotely or on site as required and agreed with the client.
Appears in 2 contracts
Sources: Telephony Systems Services Agreement, Telephone Systems Maintenance Service Level Agreement