Common use of Fault Response Clause in Contracts

Fault Response. During the staffed hours of the NMC, the NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined above. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). Outside the staffed hours of the NMC the scheduled on-call engineer will be alerted to all relevant alarms raised by the Network Operators SCADA / automated alarm system. Where the Service Provider attends a Client reported fault which subsequently is found to result from defects, faults or failures in the equipment or services provided or operated by, or on behalf of, the Client, then the Service Provider shall be entitled to levy additional fees for such work at a daily Engineering rate. 5.4 Routine Meetings A general review meeting will be held every 12 months between nominated representatives from the Client and the Service Provider (nominated representatives will be identified by the Client and the Service Provider in Table 2). The function of these meetings will be to: • To review the System performance in the previous period. • To discuss and resolve any outstanding issues arising. • To address any upcoming requirements. • Update personnel/contact changes or other changes in o Appendix A, B & C 5.5 Documentation – records. The Service Provider shall make sure that it keeps accurate, complete and up to date records for the term of this Agreement and for 3 years after its expiry or termination. The Service Provider shall retain the information required to evidence compliance with its obligations under this Agreement.

Fault Response. During the staffed hours of the NMC, the NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined above. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). Outside the staffed hours of the NMC the scheduled on-call engineer will be alerted to all relevant alarms raised by the Network Operators SCADA / automated alarm system. Where the Service Provider attends a Client reported fault which subsequently is found to result from defects, faults or failures in the equipment or services provided or operated by, or on behalf of, the Client, then the Service Provider shall be entitled to levy additional fees for such work at a daily Engineering rate. 5.4 Routine Meetings A general review meeting will be held every 12 months between nominated representatives from the Client and the Service Provider (nominated representatives will be identified by the Client and the Service Provider in Table 2). The function of these meetings will be to: •  To review the System performance in the previous period. •  To discuss and resolve any outstanding issues arising. •  To address any upcoming requirements. •  Update personnel/contact changes or other changes in o Appendix A, B & C 5.5 Documentation – records. The Service Provider shall make sure that it keeps accurate, complete and up to date records for the term of this Agreement and for 3 years after its expiry or termination. The Service Provider shall retain the information required to evidence compliance with its obligations under this Agreement.