Common use of Fault Response Clause in Contracts

Fault Response. 7.5.1 The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. 7.5.2 Outside the staffed hours of the NMC faults and calls are recorded and dealt with during staffed hours of the NMC in accordance with 7.5.1. 7.5.3 In the event that a fault cannot be resolved by remote control a Service Provider engineer shall attend the site of the fault within the "Maximum Response Time" as detailed in Table 1. . 7.5.4 For the purposes of this Agreement, "Maximum Response Time" shall mean the time between the Service Provider first becoming aware of a fault at a site, either through its own monitoring or by a confirmed report from the Client and the arrival at the site of suitably trained and skilled personnel to investigate and seek to remedy such fault, or the resolution of the fault by other means. This is the maximum response time and the Service Provider would expect to, and endeavour to, attend all faults substantially inside this maximum. 7.5.5 Faults will be addressed during normal working hours, 08:00 to 18:45 Monday to Friday. 7.5.6 During the staffed hours of the NMC. The NMC shall notify the Client by email of all fault incidents and keep the Client updated before seven days and then monthly by report.